Automatically Reply to Your Hotel Business Reviews on Google My Business Using Pabbly Connect

Learn how Pabbly Connect enables automatic replies to your hotel business reviews on Google My Business. Follow this detailed step-by-step tutorial. Navigate the automation landscape confidently with clear, structured guidance suitable for professionals regardless of prior technical experience.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automating Replies

To automatically reply to your hotel business reviews on Google My Business, you first need to access Pabbly Connect. Start by visiting the Pabbly website at Pabbly.com. Once there, you can either sign in if you already have an account or sign up for free to get started.

Signing up for Pabbly Connect provides you with 100 free tasks every month, making it an excellent choice for hotel businesses looking to manage customer reviews efficiently. After signing in, navigate to the Pabbly Connect dashboard to begin creating your workflow.

2. Creating a Workflow in Pabbly Connect

In the Pabbly Connect dashboard, click on the ‘Create Workflow’ button. Name your workflow something descriptive like ‘Auto Reply to Hotel Reviews on Google My Business’. This naming helps you identify the workflow later. using Pabbly Connect

Once you create the workflow, you will see two sections labeled ‘Trigger’ and ‘Action’. The trigger defines the event that starts the automation, while the action defines what happens as a result. In this case, when a new review is posted on Google My Business, an automatic reply will be sent.

• Click on the Trigger section and select Google My Business.
• Choose ‘New Review Multi Location’ as the trigger event.
• Connect your Google My Business account to Pabbly Connect.

After setting the trigger, select your business location from the options provided. This setup will ensure that every new review triggers the automation.

3. Testing the Trigger in Pabbly Connect

Once your trigger is set up, it’s time to test it. You can do this by posting a dummy review on your Google My Business page. This helps verify that Pabbly Connect is correctly capturing the review data. using Pabbly Connect

For testing, log into a different Google account and post a review for your hotel. After posting, return to Pabbly Connect and refresh the dashboard. The new review should appear, confirming that the trigger is working.

• Make sure to check the review section on the left side of the Pabbly Connect dashboard.
• Click on ‘Save and Send Test Request’ to see if the review data is fetched successfully.

Once the test is successful, you will see the review details, including the reviewer’s name and rating, confirming that Pabbly Connect has integrated with Google My Business effectively.

4. Setting Up the Action to Reply

After successfully testing the trigger, the next step is to set up the action in Pabbly Connect. Click on the Action section and select Google My Business again for the action event. Choose ‘Create Reply’ to respond to the review automatically. using Pabbly Connect

Since you are already connected to Google My Business, select the existing connection. Next, you will need to map the fields for the reply. Mapping ensures that the correct data is used for each reply that is sent out.

Map the reviewer’s name from the data captured during the trigger test. Write a personalized reply, such as ‘Thank you, [Reviewer’s Name], we are glad you liked it!’

Once you have completed mapping and writing the reply, save and send a test request to ensure everything is functioning correctly.

5. Verifying the Automatic Reply on Google My Business

The final step is to verify that the automatic reply has been posted on your Google My Business page. After sending the test request in Pabbly Connect, head back to your Google My Business account. using Pabbly Connect

Refresh the reviews section to see if your automated reply appears under the review you tested. This confirmation shows that Pabbly Connect is effectively managing your customer interactions.

By automating replies to reviews, you save valuable time while enhancing customer engagement. Regularly check your Pabbly Connect dashboard to monitor the performance of your automated replies.

Conclusion

In conclusion, using Pabbly Connect allows hotel businesses to automatically reply to customer reviews on Google My Business efficiently. By following the steps outlined in this tutorial, you can enhance customer engagement and save time managing reviews.