Recover Razorpay Cart Abandonment Payment Failed – Send WhatsApp Messages to Customers with Pabbly Connect

Learn how to recover Razorpay cart abandonment by sending WhatsApp messages using Pabbly Connect. Step-by-step tutorial for seamless integration. Implement the precise methodologies leading organizations use to automate repetitive tasks, illustrated with practical examples designed for immediate application.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Razorpay Integration

To recover Razorpay cart abandonment payments, we will use Pabbly Connect. First, access Pabbly Connect by visiting the website and signing up for a free account. This process is straightforward and does not require coding skills.

Once you are logged into Pabbly Connect, click on ‘Create Workflow’ to begin. Name your workflow, for instance, ‘Razorpay to WhatsApp,’ and then click on ‘Create’ to open the workflow dashboard.

2. Configuring the Trigger Event with Razorpay

In this step, we will set up the trigger event in Pabbly Connect. Select Razorpay as the application in the trigger window, and choose the trigger event as ‘Payment Failed.’ This setup will allow us to capture any payment failures directly from Razorpay.

• Search for Razorpay in the Choose App section.
• Select the trigger event as ‘Payment Failed’.
• Copy the webhook URL provided by Pabbly Connect.

Next, navigate to your Razorpay dashboard, go to Settings, and then to Webhooks. Here, you will add the copied webhook URL. This connection allows Pabbly Connect to receive data whenever a payment fails, ensuring you can act on it promptly.

3. Testing the Trigger to Ensure Functionality

After configuring the webhook, it’s essential to test the trigger. Go back to your Razorpay payment page and simulate a failed payment. Fill in the details of a dummy customer, such as Kunal Kapoor, and proceed to abandon the payment.

Once the payment is abandoned, check Pabbly Connect to see if the trigger has captured the payment failure details. You should see the payment amount, status, and customer details, confirming that the integration is functioning correctly.

4. Adding Filters to Control Message Sending

Next, we will add a filter in Pabbly Connect to ensure that WhatsApp messages are sent only for specific payment failures. This is crucial to avoid sending unnecessary messages for every failed payment.

• Select ‘Filter’ in the action step.
• Set the condition to check if the payment was canceled by the user.
• Save the filter and test it to ensure it works correctly.

This filter will ensure that only relevant messages are sent, improving customer experience and reducing spam. By using Pabbly Connect, you can easily manage these conditions without any coding knowledge.

5. Sending WhatsApp Messages to Customers

Finally, we will set up the action to send WhatsApp messages through the WhatsApp Cloud API using Pabbly Connect. Select WhatsApp Cloud API as the application and choose ‘Send Template Message’ as the action event.

Enter the necessary details such as the template name and the recipient’s mobile number. Ensure that the phone number is formatted correctly without the plus sign. After mapping the customer’s name from the Razorpay response, test this action to confirm that the WhatsApp message is sent successfully.

Conclusion

Using Pabbly Connect, you can effectively recover Razorpay cart abandonment payments by sending automated WhatsApp messages to customers. This integration not only enhances customer engagement but also helps in recovering lost sales efficiently.