How to Create LiveAgent Customer from Mailchimp Subscriber Using Pabbly Connect

Learn how to automate the creation of LiveAgent customers from Mailchimp subscribers using Pabbly Connect. Follow this step-by-step tutorial for seamless integration. Discover hidden automation capabilities within your existing tools. This guide shows you how to connect your essential applications and permanently eliminate redundant manual processes.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To begin automating the creation of a LiveAgent customer from a Mailchimp subscriber, first, access Pabbly Connect. Open your browser and type in Pabbly.com/connect to reach the landing page.

On this page, you will find options to sign in or sign up for free. If you are an existing user, simply sign in. New users can click on the ‘Sign up for free’ button to create an account and enjoy 100 free tasks every month.

2. Creating a New Workflow in Pabbly Connect

Once logged in to Pabbly Connect, navigate to your dashboard. To create a new workflow, click on the ‘Create Workflow’ button located in the upper right corner. Name your workflow ‘Create LiveAgent Customer from Mailchimp Subscriber’ and save it in the folder called ‘Mailchimp to LiveAgent Automation’.

• Click on the ‘Create Workflow’ button.
• Name the workflow appropriately.
• Save it in the desired folder.

After saving, you will be directed to a window that prompts you to set up a trigger and an action. The trigger signifies when an event occurs, while the action defines what happens as a result.

3. Setting Up the Trigger with Mailchimp

In the trigger section of Pabbly Connect, search for ‘Mailchimp Asma’ and select it as your trigger application. The trigger event will be set to ‘New Subscriber’, which will activate whenever a new subscriber is added to your Mailchimp account.

Next, you will need to set up a connection between Mailchimp and Pabbly Connect. A webhook URL will be provided, which acts as a bridge for this connection. Copy this URL and proceed to your Mailchimp account.

• Navigate to the audience settings in Mailchimp.
• Select ‘Manage Audience’ and then click on ‘Settings’.
• Scroll down to ‘Webhooks’ and add a new webhook.

Paste the copied webhook URL into the callback URL field and select the option to receive updates for subscribers only. After saving, you will see that a new webhook has been successfully added.

4. Testing the Integration with a New Subscriber

With the webhook set up, it’s time to test the integration. Go back to Pabbly Connect and ensure it is ready to receive a test response. Create a new subscriber in your Mailchimp account by filling out the subscription form.

After subscribing, check your Mailchimp account under ‘All Contacts’ to confirm that the new subscriber has been added successfully. You should see the subscriber’s details, including their email address, first name, last name, and other information.

Fill out the form with subscriber details. Confirm the subscription. Verify the subscriber’s details in your Mailchimp account.

Once confirmed, return to Pabbly Connect to see the test response received from Mailchimp, confirming that the integration is functioning as intended.

5. Adding the Customer to LiveAgent

Now that you have verified the subscriber’s details in Pabbly Connect, it’s time to add them as a customer in your LiveAgent account. Click on the action section and search for ‘LiveAgent’. Choose the action event as ‘Add New Customer’.

For this step, you will need to map the subscriber’s details from the previous step into the fields required by LiveAgent. This includes their name, email, phone number, and gender. Ensure you have connected Pabbly Connect with your LiveAgent account by entering the required API key and domain name.

Enter your LiveAgent API key and domain name. Map the fields from the Mailchimp response to LiveAgent. Click on ‘Save and Test Request’ to complete the process.

Upon successful mapping and testing, you will see a confirmation that the customer has been created in your LiveAgent account. You can check the customers section in LiveAgent to verify the new addition.

Conclusion

This tutorial demonstrates how to use Pabbly Connect to automate the creation of a LiveAgent customer from a Mailchimp subscriber. By following these detailed steps, you can streamline your customer management processes effectively.