How to Create Zendesk User on Wix Forms Submission Using Pabbly Connect

Learn how to create a Zendesk user automatically from Wix Forms submissions using Pabbly Connect in this detailed tutorial. Build sophisticated automated workflows in less time than you think. This guide translates complex integrations into straightforward steps for immediate implementation.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To create a Zendesk user on Wix Forms submission, you need to access Pabbly Connect. Start by visiting the Pabbly website and signing in to your account. If you’re a new user, you can sign up for free to explore the application.

Once signed in, locate the Pabbly Connect application on your dashboard. Click on the ‘Access Now’ button to enter the Pabbly Connect interface. This platform will enable you to set up the integration between Wix Forms and Zendesk seamlessly.

2. Creating a Workflow in Pabbly Connect

After accessing Pabbly Connect, you will need to create a new workflow for the integration. Click on the ‘Create Workflow’ button, and name your workflow, such as ‘Create Zendesk User on Wix Forms Submission’. Select a folder to save it in, like ‘Automations’.

• Click on ‘Create’ to proceed.
• You will be directed to a window where you can set triggers and actions.
• Select Wix Forms as the trigger application.

After selecting Wix Forms, choose the trigger event as ‘New Form Submission’. This event will initiate your workflow whenever a new submission is made. Pabbly Connect will provide a Webhook URL, which you will need for the next steps.

3. Setting Up Wix Forms with Pabbly Connect

Now, you need to configure your Wix Forms to connect with Pabbly Connect. Log in to your Wix account and navigate to your site dashboard. From the left sidebar, go to the ‘Automations’ section.

• Click on ‘Add New Automation’.
• Select ‘Wix Forms’ as your trigger app.
• Choose ‘Form Submitted’ as the trigger event.

In the next step, select the form that will trigger this automation. You can choose to trigger for any form or specify a particular one. Make sure to set the action to ‘Send via Webhook’ and paste the Webhook URL provided by Pabbly Connect. Finally, activate the automation.

4. Testing the Integration with Pabbly Connect

After setting up the automation in Wix Forms, it’s time to test the integration through Pabbly Connect. Perform a test submission on your selected Wix form. Fill in the required fields and submit the form.

Once the form is submitted, return to your Pabbly Connect workflow. You should see that the Webhook response has been captured. This response will contain all the details from your form submission, such as name, email, and query message. Ensure all the data is accurate before proceeding to create a Zendesk user.

5. Creating a Zendesk User on Submission via Pabbly Connect

Now that the test submission is successful, you can set up the action to create a new user in Zendesk through Pabbly Connect. Select Zendesk as your action application and choose ‘Create User’ as the action event.

Connect your Zendesk account by entering your username (formatted as your email followed by ‘/token’), your API token, and your subdomain. You can generate an API token in your Zendesk account settings under API. Once connected, map the fields from your Wix form submission to the Zendesk user creation fields.

Finally, click on ‘Save and Test Request’. If successful, you will see a confirmation message, and the new user will be created in your Zendesk account. This integration allows for seamless user management without manual entry, streamlining your customer support process.

Conclusion

In this tutorial, you learned how to create a Zendesk user automatically from Wix Forms submissions using Pabbly Connect. This integration enhances efficiency and ensures accurate user data management.