Zero-Coding WhatsApp Automation with Pabbly Chatflow

Learn how to automate WhatsApp using Pabbly Chatflow with this step-by-step tutorial, integrating YouTube and other tools seamlessly without coding. Explore how leading businesses automate customer interactions with carefully designed chat sequences that feel natural and helpful.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp Automation

To start automating WhatsApp with Pabbly Chatflow, first, open your web browser and navigate to Pabbly.com/chatflow. This platform allows you to create automated responses for WhatsApp without any coding.

Once on the Pabbly Chatflow page, you can either sign in if you have an existing account or click on the ‘Sign Up Free’ option to create a new account. This will give you access to free credits to explore the automation features available.

2. Creating Your WhatsApp Chatbot in Pabbly Chatflow

After logging into Pabbly Chatflow, you will see the dashboard where you can manage your WhatsApp numbers. To create a new chatbot, click on the ‘Flows’ option on the left sidebar.

• Click on the ‘+ Add Flow’ button.
• Name your flow, for example, ‘Zero Coding WhatsApp Automation’.
• Set the flow to active by toggling the active option.

After naming your flow, you will need to select a trigger event. For this automation, choose the ‘Keywords’ option, which allows the bot to respond when specific keywords are sent by users.

3. Defining Keywords and Responses in Pabbly Chatflow

In this step, you will configure the keywords that will trigger responses from your Pabbly Chatflow bot. Enter keywords like ‘hi’ and ‘hello’ into the keywords box. Press enter after typing each keyword to add them to the list.

Next, you will set up the response for these keywords. Add a media button to send an image and a text button for a welcome message. For example, your welcome message can be: ‘Hello, welcome to Swift Ship Korea services. How may I assist you today?’

• Add three buttons with options: ‘Send a Parcel’, ‘Delivery Charges’, and ‘Contact Support’.
• Link your trigger point to the welcome message.

This setup ensures that when users send the specified keywords, they receive an immediate response from your WhatsApp bot.

4. Collecting User Information through Pabbly Chatflow

Once users interact with the bot, you can collect essential information such as parcel details. After the initial greeting, if a user selects ‘Send a Parcel’, the bot should ask what type of parcel they are sending. This can be done using the ‘Ask a Question’ feature in Pabbly Chatflow.

Subsequently, the bot will prompt the user for:

Parcel weight Pickup address Delivery address Contact number

For each question, ensure you configure the contact custom fields correctly to capture the user’s responses effectively.

5. Finalizing Your WhatsApp Chatbot with Pabbly Chatflow

After collecting all necessary information, you will configure the final response that summarizes the user’s input. Use the text button to create a message that acknowledges the request, incorporating dynamic fields to personalize the response.

For example, the final message could read: ‘Pickup request received: Item – $item_name, Weight – $parcel_weight, Pickup Address – $pickup_address, Delivery Address – $delivery_address, Contact Number – $contact_number.’ This ensures users receive a comprehensive summary of their request.

Finally, click on the ‘Save’ button to ensure all your configurations are saved in Pabbly Chatflow. Your WhatsApp chatbot is now ready to provide automated responses to users.

Conclusion

In this tutorial, we explored how to automate WhatsApp using Pabbly Chatflow, creating a fully functional chatbot without any coding. By following the steps outlined, you can streamline customer interactions and enhance your business efficiency.