Your Customers Are Leaving — Here’s How to Bring Them Back

Learn how to use Pabbly Connect to recover abandoned carts in your online store with automated WhatsApp messages, SMS, and emails. Learn to create powerful connections between your critical applications without requiring specialized programming knowledge or extensive technical background.

Watch Step By Step Video Tutorial Below

1. Introduction to Pabbly Connect for Customer Recovery

In this tutorial, we will explore how to use Pabbly Connect to recover customers who abandon their carts on your WooCommerce store. This powerful integration allows you to send automated messages via WhatsApp, SMS, and email to remind customers about their abandoned carts.

Using Pabbly Connect, you can set up a workflow that triggers when a cart is abandoned. This ensures that you can reach out to your customers promptly, increasing the chances of completing the sale. Let’s dive into the setup process!

2. Setting Up Pabbly Connect Workflow

To start, navigate to the Pabbly Connect website and sign up for a free account. Once logged in, create a new workflow specifically for cart abandonment recovery. This process begins with selecting WooCommerce as your trigger application.

• Open Pabbly Connect and create a new workflow.
• Select WooCommerce as the trigger application.
• Choose the event ‘New Cart Abandonment’ to capture abandoned carts.

After selecting the event, click on the connect button to get your webhook URL. This URL will be used in your WooCommerce settings to send cart abandonment data to Pabbly Connect.

3. Configuring WooCommerce for Cart Abandonment

Next, log into your WooCommerce store and navigate to the settings for cart abandonment. Here, you will enable tracking to ensure abandoned carts are captured correctly. Go to the settings tab and enable the webhook feature.

• Enable cart abandonment tracking in WooCommerce settings.
• Paste the webhook URL from Pabbly Connect into the webhook settings.
• Save the settings to activate the webhook.

Once saved, a test response will be sent to Pabbly Connect, allowing you to confirm that the integration is working properly. This step is crucial for capturing customer data during cart abandonment.

4. Sending Messages via WhatsApp

With your WooCommerce setup complete, it’s time to configure the action step in Pabbly Connect. Select WhatsApp Cloud API as your action application. This will allow you to send a WhatsApp message to the customer who abandoned their cart.

Choose ‘Send Text Message’ as the event in WhatsApp Cloud API. Connect your WhatsApp account by entering the required credentials. Map the customer’s phone number from the previous response.

Craft a personalized message that includes a discount code to entice the customer back to their cart. This message should be engaging and encourage them to complete their purchase.

5. Sending SMS and Email Notifications

In addition to WhatsApp messages, you can also send SMS and email notifications through Pabbly Connect. For SMS, select Twilio as your action application and configure it to send a message to the customer’s phone number.

Choose ‘Send SMS’ as the event in Twilio. Enter your Twilio account credentials to connect. Map the customer’s phone number and write the SMS content.

Finally, set up the email notification using Gmail as the action application. Connect your Gmail account and customize the email to include the same discount code. This multi-channel approach ensures that customers receive reminders through their preferred communication method.

Conclusion

Using Pabbly Connect for recovering abandoned carts is an effective strategy to enhance your online sales. By integrating WooCommerce with WhatsApp, SMS, and email notifications, you can significantly improve customer engagement and conversion rates. Implement this automation to bring your customers back and boost your business today!