WhatsApp to Google Sheets Integration with Pabbly Chatflow (Step-by-Step)

Learn how to integrate WhatsApp with Google Sheets using Pabbly Chatflow in this detailed step-by-step tutorial. Automate your data collection effortlessly! Learn step-by-step how to create, test, and optimize chatbots that enhance customer experience while reducing support workload.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp Integration

To integrate WhatsApp with Google Sheets, the first step is to access Pabbly Chatflow. Open a new tab and enter the URL Pabbly.com/chatflow to reach the Pabbly Chatflow homepage.

If you’re a new user, click on ‘Sign Up Free’ to create an account and receive 100 free credits each month. Existing users can simply click ‘Sign In’ to access their accounts. Once logged in, navigate to the Pabbly Chatflow app to start creating your integration flow.

2. Creating Your WhatsApp Chatbot in Pabbly Chatflow

After accessing Pabbly Chatflow, you’ll need to create a new flow for your WhatsApp integration. Click on the ‘Flows’ option in the sidebar and then select ‘Add Flow’. Give your flow a name, such as ‘WhatsApp to Google Sheets Integration’.

• Provide a trigger event, such as a keyword response.
• Set up your welcome message and buttons for user interaction.
• Create a list of services offered by your business.

Once you’ve set up your chatbot flow, make sure to save it to avoid losing any changes. This chatbot will now capture user responses and save them directly to Google Sheets.

3. Setting Up Google Sheets Integration with Pabbly Connect

Next, you will need to use Pabbly Connect to connect your WhatsApp chatbot to Google Sheets. Start by navigating to the Pabbly Connect app from the All Pabbly Apps page. Create a new workflow and set the trigger app as Pabbly Chatflow, selecting ‘New Message Received’ as the event.

Once you have set up the trigger, Pabbly Connect will provide you with a webhook URL. This URL is essential for connecting your Pabbly Chatflow to Pabbly Connect. Copy this URL and return to your Pabbly Chatflow API request node to paste it there.

4. Mapping Data to Google Sheets

After setting up the webhook, you can now map the data collected from WhatsApp to Google Sheets. In Pabbly Connect, add Google Sheets as your action app and select ‘Add New Row’ as the action event. You will need to connect your Google account if you haven’t already. using Pabbly Connect

• Select the spreadsheet where you want to save the data.
• Map fields such as Full Name, Address, Service Type, Date, and Issue from the previous step.
• Click ‘Save and Send Test Request’ to ensure data is sent correctly.

Once you confirm the data is received in Google Sheets, your integration is successfully set up. Now, every new booking or inquiry from WhatsApp will be automatically added to your Google Sheets without manual intervention.

5. Confirming Successful Integration

To confirm that your integration between WhatsApp and Google Sheets is successful, test the chatbot by sending a message through WhatsApp. Make a booking and provide the necessary information as prompted by the chatbot.

Check your Google Sheets to see if the data appears as expected. You should see the Full Name, Address, Service Type, Date, and Issue filled in based on your input. This confirms that Pabbly Chatflow is effectively capturing and transferring data to Google Sheets.

Conclusion

Integrating WhatsApp with Google Sheets using Pabbly Chatflow streamlines your data collection process. This automation not only saves time but ensures accuracy in capturing customer inquiries and bookings. Start using Pabbly Chatflow today to enhance your business operations efficiently!