WhatsApp Chatbot for Lab Test Enquiries & Bookings 🧪

Learn how to create a WhatsApp chatbot for lab test enquiries and bookings using Pabbly Chatflow. Step-by-step guide to automate your booking process. This detailed guide shows you how to build powerful chat automation that engages visitors and converts prospects—without any coding required.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp Chatbot Creation

To create a WhatsApp chatbot for lab test enquiries and bookings, the first step is accessing Pabbly Chatflow. You can do this by visiting the Pabbly Chatflow website.

Once on the homepage, you’ll see options to either sign up or sign in. If you’re a new user, click on the ‘Sign Up Free’ button to create an account. Existing users can simply log in. After signing up, you will receive 100 free credits monthly to explore Pabbly Chatflow’s features.

2. Creating Your WhatsApp Chatbot Flow in Pabbly Chatflow

After logging into Pabbly Chatflow, navigate to the dashboard where you will create your chatbot flow. Click on the ‘Add Flow’ button to start a new project. Name your flow something descriptive, like ‘WhatsApp Chatbot for Lab Test Enquiries and Bookings’.

• Select the trigger type as ‘Keyword Regex Match’ to initiate the flow.
• Enter the keyword ‘book test’ to trigger the chatbot.
• Set up a welcome message to greet users when they initiate the chatbot.

With these steps, you have laid the foundation for your WhatsApp chatbot using Pabbly Chatflow. This setup allows users to start their interaction by simply sending a message.

3. Adding Interaction Options for Users

Once the welcome message is configured, the next step in Pabbly Chatflow is to provide interaction options. You can create buttons for users to choose from, such as ‘View Test’ and ‘Contact Support’. This enhances user engagement and guides them through the process.

• Drag and drop the button element into your flow.
• Label the first button as ‘View Test’.
• Label the second button as ‘Contact Support’.

This structure allows patients to easily navigate their options, making it user-friendly. The buttons will lead to further actions based on user selection, all managed through Pabbly Chatflow.

4. Configuring Test Details and Booking Process

In this section, you will configure the details of the lab tests available for booking via your WhatsApp chatbot. Using Pabbly Chatflow, you can create a list of tests like ‘Complete Blood Count’, ‘Liver Function Test’, and ‘Vitamin D Test’.

For each test, you will need to provide a description and a booking button. Follow these steps to set it up:

Add a list element to your flow and provide the test names. For each test, add a booking button that prompts the user to enter their details. Capture user information such as name, age, and preferred date through input fields.

This setup not only provides necessary information but also facilitates a smooth booking process directly through WhatsApp, all powered by Pabbly Chatflow.

5. Finalizing Your WhatsApp Chatbot

After configuring the test details and booking process, the final step is to save and test your WhatsApp chatbot in Pabbly Chatflow. Ensure that all elements are functioning correctly by sending test messages to your WhatsApp number.

To finalize, click the ‘Save’ button in your flow. Once saved, you can check the inbox in Pabbly Chatflow to see incoming messages and automated replies. This testing phase is crucial to ensure everything works as intended before going live.

Conclusion

Creating a WhatsApp chatbot for lab test enquiries and bookings using Pabbly Chatflow is an efficient way to automate your patient interactions. This tutorial has guided you through each step to set up your chatbot, making the booking process seamless and user-friendly.