WhatsApp Chatbot for Automatic Hotel Review Collection⭐

Learn how to set up a WhatsApp chatbot for automatic hotel review collection using Pabbly Connect. Step-by-step tutorial with detailed instructions. Follow this definitive guide to creating powerful automated workflows with straightforward, efficiency-focused solutions that save valuable time.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Your WhatsApp Chatbot

To create a WhatsApp chatbot for automatic hotel review collection, start by accessing Pabbly Connect. Visit the official Pabbly website and navigate to the Pabbly Connect section. If you are new, sign up for a free account to get started.

Once your account is set up, log in and access the Pabbly Connect dashboard. Here, you can manage your integrations and create workflows that automate your processes. This is crucial for setting up your WhatsApp chatbot efficiently.

2. Creating the WhatsApp Chatbot Flow Using Pabbly Connect

After logging into Pabbly Connect, go to the flow builder. Click on the ‘Add Flow’ button to create a new flow for your WhatsApp chatbot dedicated to hotel review collection. Name your flow appropriately to reflect its purpose.

• Select the trigger event for your chatbot.
• Enter keywords that will trigger the chatbot, such as ‘hi’ or ‘hello’.
• Set up the message that the bot will send in response.

This setup allows your chatbot to respond automatically whenever a guest sends a message containing the specified keywords. Ensure to save your flow after making these changes to keep your progress intact.

3. Personalizing User Experience in Pabbly Connect

To enhance the user experience, utilize the personalization features in Pabbly Connect. When setting up the response message, include variables like the guest’s name using the dollar symbol (e.g., ‘Hello $name’). This will dynamically insert the user’s name into the message.

Additionally, you can create a list of rating options for guests to choose from. This can be set up using the list message feature, allowing users to select their rating seamlessly. Make sure to link this list to the trigger point established earlier.

4. Collecting Feedback Through Pabbly Connect

Once the guest selects their rating, you can collect feedback through the chatbot. In Pabbly Connect, add actions that will prompt the user to provide specific feedback based on their rating. For example, if a user rates their stay positively, the bot could ask, ‘What did you like most about your stay?’

This feedback can be captured through additional custom fields in Pabbly Connect, ensuring each response is recorded accurately. Link each feedback option back to the main flow for a seamless experience.

5. Finalizing and Testing Your Chatbot in Pabbly Connect

After setting up the entire flow, it is crucial to finalize and test your WhatsApp chatbot. In Pabbly Connect, save your flow and conduct tests by sending messages to your WhatsApp number. This will help ensure that all responses are working as intended and that the chatbot can handle various scenarios.

Once testing is complete, your automated WhatsApp chatbot for hotel review collection will be ready to go live. This setup not only automates the feedback process but also enhances guest satisfaction by providing immediate responses.

Conclusion

This guide summarizes the key points and helps you understand the essential features and benefits of using this tool.

In conclusion, using Pabbly Connect to create a WhatsApp chatbot for automatic hotel review collection is a powerful way to enhance guest engagement. By following the steps outlined in this tutorial, you can set up an efficient system that collects valuable feedback effortlessly.