Turn Customer Feedback into Social Media Posts

Learn how to automate turning customer feedback into social media posts using Pabbly Connect. Step-by-step tutorial for seamless integration with Google and Facebook. Eliminate manual repetitive tasks from your workflow. Discover proven automation methods with intuitive steps designed for efficiency-minded professionals.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To begin the process of turning customer feedback into social media posts, you first need to access Pabbly Connect. This platform facilitates seamless integration between Google Forms and Facebook, allowing for automatic posting of customer testimonials.

Start by visiting the Pabbly website and selecting the option to sign in or create a free account. New users can sign up for free and get 100 tasks monthly to explore the features. Once logged in, navigate to the Pabbly Connect dashboard to set up your workflow.

2. Creating a Workflow in Pabbly Connect

After accessing Pabbly Connect, the next step is to create a new workflow that will automate the process. Click on the ‘Create Workflow’ button and name your workflow, such as ‘Turn Customer Feedback into Social Media Posts’. This name will help you identify the workflow later.

• Select the Beta version for a modern interface.
• Choose a folder for organization, such as ‘Automations’.
• Click on the ‘Create’ button to start building your workflow.

Once your workflow is created, you will set up the trigger and action. The trigger will be when a new response is received from the Google Form, and the action will be to post on Facebook. This setup is crucial for automating the feedback process.

3. Setting Up the Trigger with Google Forms

The next step in using Pabbly Connect is to configure the trigger that will initiate the workflow. Select Google Forms as the app and choose the event ‘New Response Received’. This event will capture customer feedback automatically whenever a new response is submitted.

After selecting the trigger, you will need to connect your Google account. Once connected, Pabbly Connect will provide a webhook URL that you will need to add to your Google Form for capturing responses. This step ensures that every time feedback is submitted, it is sent to Pabbly Connect.

4. Filtering Responses for Facebook Posting

In this section, you will set up a filter in Pabbly Connect to ensure that only feedback with a rating of three or more is posted to Facebook. This is important for maintaining quality testimonials on your social media.

• Select the ‘Filter by Pabbly’ action.
• Set the filter condition to check if the rating is greater than or equal to 3.
• Save the filter settings to proceed.

This filter ensures that only positive feedback gets shared, enhancing your brand’s reputation on social media. After setting up the filter, you’ll proceed to configure the action that posts the feedback on Facebook.

5. Posting Customer Feedback on Facebook

Finally, the last step involves using Pabbly Connect to post the filtered customer feedback directly to your Facebook page. Select Facebook Pages as the action app and choose the ‘Create Page Post’ event.

Connect your Facebook account and select the page where you want to post the feedback. In the message field, map the customer feedback and name from the previous steps. This mapping allows the post to dynamically include the actual feedback received from customers.

Conclusion

In conclusion, using Pabbly Connect to automate the process of turning customer feedback into social media posts is a game-changer for businesses. This integration not only saves time but also ensures that positive testimonials are consistently shared, enhancing your online presence.