They Messaged at 2 AM — And Still Got a Reply

Learn how to set up a WhatsApp chatbot using Pabbly Connect for instant replies to customer inquiries, no matter the time. Learn to create powerful connections between your critical applications without requiring specialized programming knowledge or extensive technical background.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for WhatsApp Automation

To create a WhatsApp chatbot that responds instantly to customer inquiries, you need to access Pabbly Connect. Start by navigating to the Pabbly website and selecting the Pabbly Chatflow application. If you are a new user, click on ‘Sign Up Free’ to create an account, which will give you 100 free credits monthly for practice.

Once logged in, you will see the Pabbly apps page. From here, select the ‘Access Now’ button for Pabbly Chatflow. This will take you to the dashboard where you can begin setting up your WhatsApp number for automation. Click on the ‘Add WhatsApp Number’ button to integrate your business WhatsApp account.

2. Creating the Chatbot Flow with Pabbly Connect

In this section, you will create a flow for your WhatsApp chatbot using Pabbly Connect. Click on the ‘Flows’ option in the sidebar to enter the flow builder. Here, you can add a new flow by clicking the ‘Add Flow’ button. Name your flow ‘They Messaged at 2:00 AM and Still Got a Reply’ to indicate its purpose.

• Name your flow appropriately.
• Select a trigger for the chatbot, such as keyword or quick reply.
• Set the keyword to initiate the chatbot, like ‘hello’.

After setting the trigger, you can drag and drop message and action blocks to build your flow. For instance, add a welcome message that greets users when they initiate a conversation. This setup ensures that customers receive immediate responses, enhancing their experience.

3. Adding Buttons and Course Lists in Pabbly Connect

Once your welcome message is set, you can enhance user interaction by adding buttons and course lists in your WhatsApp chatbot using Pabbly Connect. After the welcome message, create a button labeled ‘View Courses’ that users can click. This button should be configured as a quick reply.

• Add a list node to display courses when the button is clicked.
• Create sections for each course with titles and descriptions.
• Connect each course item to a custom field for better data management.

This structured approach allows users to select a course and receive detailed information, ensuring a smooth flow of communication. By utilizing Pabbly Connect, you can effectively manage customer interactions and data collection seamlessly.

4. Finalizing Your WhatsApp Chatbot Flow with Pabbly Connect

After adding the course details, it’s time to finalize your WhatsApp chatbot flow using Pabbly Connect. You will need to create additional buttons for actions such as ‘Enroll Now’ and ‘Fees and Duration’. Each button should lead to a corresponding message node that provides the necessary information.

Once all messages and buttons are configured, ensure to save your flow by clicking the ‘Save’ button. A confirmation popup will indicate that your flow has been successfully saved. With this setup, your WhatsApp chatbot is ready to engage with customers at any time, providing them with the information they need.

5. Sharing Your Pabbly Connect Chatbot Flow

Lastly, you can share your WhatsApp chatbot flow created with Pabbly Connect with others. Go back to the flow builder page, find your flow, and click on the three dots for options. Select ‘Share Flow’ to generate a shareable link that you can distribute to team members or colleagues.

This sharing feature allows others to benefit from your automation setup, encouraging collaboration and knowledge sharing. Make sure to provide support resources for anyone who might have questions about using Pabbly Connect or the chatbot flow you created.

Conclusion

In conclusion, using Pabbly Connect to create a WhatsApp chatbot allows businesses to respond to customer inquiries instantly, no matter the time. This automation enhances customer engagement and ensures no opportunities are missed. Start utilizing Pabbly Connect today to streamline your customer interactions.