An automated feature of Pabbly Subscriptions which notifies the customer and the merchant for the different actions via emails.
For example – When a customer purchases your plan, then an email is sent to the customer which has the details of the purchase and another email is sent to the merchant which has the details of the customer who has purchased the plan.
The email template sent to the customer is fully customizable. You can even change the language of the notification. There are several place holders given which displays different data.
You can add the plain text and the placeholders to complete the information.
In this way, the template looks professional and has all the important details.
This is the basic look out of the email notification –
How to Edit an Email Template?
If you want to edit the template then you can go to:
Pabbly Subscription Billing Dashboard -> Settings -> Email Notifications -> Default Email -> Edit
With the edit template option, you will also find a button to activate or deactivate the email notification. Suppose you don’t want to send the cancellation notification to the customer then you can simply switch off this email template.
In fact, we have a list of “About To” email templates which are the notifications emails which will be sent to the customer. These email templates are automatically sent to customers before 7 days of their subscription’s expiration, cancellation, renewal & end of the trial period.
Note:- Only trial period email notifications are sent to customers before 3 days from the end of their subscription.
How to Create Custom Email Template?
You can also create custom email templates. This option can be used when you want to send product-wise email notifications.
Suppose you are selling 2 or 3 different kinds of products which has different selling plans. So you can send different email templates for different products.
Pabbly Subscription Billing Dashboard -> Settings -> Email Notifications -> Custom Email -> Add Template
To create a custom email for a particular product –
- Click on the ‘Add Template’ button.
- Name the Email template
- Select your product from the drop-down section
- Select the email template which you want to send
- Once you select the template it will be displayed in the same window and you can make the desirable customizations in the template.
- Finally, ‘Save’ the changes.
A new template will be created which will be sent to the customer when they purchase any plan of that particular product.
So you can create new email templates for all the actions on the basis of your different products.
Further, suppose you have 2 plans Product A and Product B, and you have made a new template of payment success notification to customer for Product A.
Then if a customer purchases any plan of Product A then the customized email will be automatically sent to this customer.
If the customer purchases any plan of Product B then the default email notification of payment success is sent to the customer.
Please login into your account and check the feature for a better understanding.
How to Add Multiple Email Address?
Sometimes we want to send the email notification to more than one recipient and to accomplish this Pabbly Subscription allows you to add multiple email addresses.
To access this feature, go to the ‘Email Address’ tab of your Email Notification dashboard.
Pabbly Subscription Billing Dashboard -> Settings -> Email Notifications -> Email Address -> Add Email
Then, fill in the details of the email that you want to add and click on the ‘Submit’ button.
You can check all the added email addresses on the ‘Email Address’ tab.