Stop Losing Sales — Send SMS for Failed Payments Automatically

Learn how to automate SMS notifications for failed payments using Pabbly Connect and Razorpay. Follow our detailed tutorial to stop losing sales today! Revolutionize your productivity approach with just a few strategic clicks. Uncover professional methods for connecting applications and creating workflows that reclaim hours of your week.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To automate SMS notifications for failed payments, first, access Pabbly Connect. Open a new tab and navigate to the Pabbly Connect landing page. If you are a new user, sign up for free to explore the features of Pabbly Connect. You will receive 100 free tasks each month to test the platform’s capabilities.

Once you log in, you can start creating your automation workflow. This workflow will integrate Razorpay with your SMS service, allowing you to send instant notifications whenever a payment fails. With Pabbly Connect, you can set this up without any coding knowledge.

2. Setting Up the Trigger with Razorpay

The first step in creating your automation is to set up the trigger in Pabbly Connect. This trigger will monitor Razorpay for failed payments. Select Razorpay as your trigger application and choose the event ‘Payment Failed’. This event captures the necessary details of any failed transaction.

• Select Razorpay as the trigger application.
• Choose the event ‘Payment Failed’.
• Click on the connect button to establish the connection.

After clicking the connect button, Pabbly Connect will provide a webhook URL. Copy this URL and go to your Razorpay account settings. In Razorpay, navigate to ‘Webhooks’ under ‘Settings’ and paste the URL to create a new webhook. This setup allows Razorpay to communicate payment failure details back to Pabbly Connect.

3. Testing the Trigger in Pabbly Connect

To ensure that the integration works correctly, you need to test the trigger in Pabbly Connect. Using a test payment, simulate a payment failure in your Razorpay account. Fill in the required details, including the payment method as ‘Net Banking’ and select the status as ‘Failure’.

• Fill in customer details such as name, email, and phone number.
• Select a product and proceed to payment.
• Ensure the payment fails to trigger the webhook.

After simulating the failed payment, return to Pabbly Connect and check if the webhook response has been captured. You should see the details of the failed payment, confirming that Razorpay is successfully sending data to Pabbly Connect.

4. Sending SMS Notifications Using Twilio

Once the trigger is set up and tested, the next step is to configure the action to send SMS notifications. In Pabbly Connect, select Twilio as the action application. Choose the event ‘Send SMS Message’ to send notifications to customers whose payments failed.

To set up Twilio, you will need to connect your Twilio account by providing the Account SID and Auth Token, which can be found on your Twilio dashboard. After connecting, compose the SMS message. Personalize the message by mapping the customer’s name from the Razorpay trigger data.

5. Conclusion: Automate Your Payment Notifications

In this tutorial, you learned how to automate SMS notifications for failed payments using Pabbly Connect. By integrating Razorpay and Twilio, you can ensure that customers are promptly notified of payment issues, helping you recover lost sales.

Utilizing Pabbly Connect for this automation allows for a seamless workflow that enhances customer communication and retention. Start using Pabbly Connect today to streamline your business processes and minimize lost sales due to payment failures.