Shopify to WhatsApp — Automate Order Alerts with Pabbly Chatflow

Learn how to automate order alerts from Shopify to WhatsApp using Pabbly Connect and Pabbly Connect in this step-by-step tutorial. Master proven automation processes with practical implementation examples and strategic recommendations you can apply immediately in your workflow.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Shopify and WhatsApp Integration

To automate order alerts from Shopify to WhatsApp, we will use Pabbly Connect. First, access Pabbly Connect by visiting Pabbly.com and signing in to your account. If you’re new, you can sign up for free and get 100 tasks monthly to test the service.

Once logged in, navigate to the Pabbly Connect dashboard. Here, you can create a new workflow. Click on Create Workflow, select the new beta workflow builder, and name it appropriately. This workflow will serve as the bridge between Shopify and WhatsApp.

2. Creating a Webhook in Shopify

Next, we need to create a webhook in Shopify to send order details to Pabbly Connect. Go to your Shopify admin, click on Settings, then Notifications. Scroll down to find the Webhooks section and click on Create Webhook.

• Select Order Creation as the event.
• Set the format to JSON.
• Paste the webhook URL provided by Pabbly Connect.
• Save the webhook settings.

By doing this, Shopify will send order details to Pabbly Connect whenever a new order is placed, triggering the automation workflow.

3. Mapping Data in Pabbly Connect

After setting up the webhook, return to your Pabbly Connect workflow. Here, you will see that it is waiting for a webhook response. To test this, create a new order in your Shopify store. Fill in the necessary details and complete the order.

Once the order is placed, Pabbly Connect will capture the order details. You will see all the relevant information including the customer’s name, email, and address. This is where Pabbly Connect shines, as it allows you to map this data for further actions.

4. Sending WhatsApp Alerts Using Pabbly Chatflow

Now that we have the order details, it’s time to send a WhatsApp alert. For this, we will use Pabbly Chatflow. Add a new action step in your workflow and select Pabbly Chatflow as the application.

• Choose Send Template Message as the action event.
• Connect your Pabbly Chatflow account using the API token.
• Map the customer’s phone number and order details in the message template.

With this setup, every time a new order is placed, Pabbly Connect will trigger a WhatsApp message to the customer, confirming their order and providing details.

5. Testing and Finalizing the Integration

Finally, it’s essential to test the entire integration to ensure it works smoothly. Place a test order in your Shopify store and check if the WhatsApp message is received. This confirmation message will include the order details and assure the customer that their order is being processed.

If everything is set up correctly, Pabbly Connect will automatically send the WhatsApp alert without any manual intervention. This automation not only saves time but also enhances customer experience by providing instant notifications.

Conclusion

In this tutorial, we explored how to automate order alerts from Shopify to WhatsApp using Pabbly Connect and Pabbly Chatflow. By setting up a webhook in Shopify and mapping the order data, you can ensure that customers receive timely updates about their orders. This integration enhances efficiency and improves customer satisfaction.