Send WhatsApp Messages on BigCommerce Orders Using Pabbly Chatflow

Learn how to send WhatsApp messages for BigCommerce orders using Pabbly Connect and Pabbly Connect. Follow our step-by-step guide for seamless integration. Navigate the automation landscape confidently with clear, structured guidance suitable for professionals regardless of prior technical experience.

Watch Step By Step Video Tutorial Below

1. Introduction to Pabbly Connect for WhatsApp Integration

In this tutorial, we will explore how to send WhatsApp messages on BigCommerce orders using Pabbly Connect. This integration allows e-commerce store owners to automate communication with customers effectively.

By connecting BigCommerce with WhatsApp via Pabbly Connect, you can ensure that customers receive instant updates about their orders. This not only enhances customer satisfaction but also saves valuable time in manual messaging.

2. Setting Up Pabbly Connect for BigCommerce

To begin with the integration, you need to access your Pabbly Connect account. If you don’t have an account, you can sign up for free and get started with 100 free tasks every month.

Once logged in, follow these steps to create a workflow:

• Click on the ‘Create Workflow’ button in the top right corner.
• Name your workflow as ‘Send WhatsApp Messages on BigCommerce Orders’.
• Select a folder to save your workflow.

After creating the workflow, you will see options for setting triggers and actions. This is where Pabbly Connect plays a crucial role in linking BigCommerce and WhatsApp.

3. Configuring the Trigger for New Orders in BigCommerce

In this step, we will set up the trigger that captures new orders in BigCommerce. Click on the trigger application and select BigCommerce.

Choose the trigger event as ‘New Order Created’. To connect BigCommerce with Pabbly Connect, click the ‘Connect’ button and add a new connection using the required credentials:

• Client ID
• Access Token
• Store Hash Key

Once the connection is established, Pabbly Connect will capture the new order details when a customer places an order, allowing us to proceed to the next step of fetching order data.

4. Fetching Order Details Using Pabbly Connect

After capturing the new order, the next action is to retrieve the order details using the captured order ID. Again, select BigCommerce as the action application.

Choose the action event as ‘Get Order by ID’. Connect using the existing connection you created earlier. Map the order ID from the previous step to fetch the order details:

Order ID from the trigger response

This mapping allows Pabbly Connect to dynamically pull in the correct order information, including customer name, email, and order amount, which will be used in the WhatsApp message.

5. Sending WhatsApp Messages Using Pabbly Chatflow

With the order details retrieved, it’s time to send a WhatsApp message using Pabbly Chatflow. Set up another action step in your workflow and select Pabbly Chatflow as the application.

Choose the action event as ‘Send Template Message’. Connect to your Pabbly Chatflow account using the API token. Map the required fields, including the recipient’s mobile number and the message template:

Recipient mobile number (with country code) Template name (e.g., Order Confirmation Message) Variables for customer name and order details

Once all fields are filled, click on ‘Save and Send Test Request’. This will send a WhatsApp message to the customer confirming their order, showcasing the efficiency of Pabbly Connect and Pabbly Chatflow in automating customer communication.

Conclusion

In conclusion, using Pabbly Connect to integrate BigCommerce with Pabbly Chatflow allows for seamless communication with customers via WhatsApp. This automation enhances customer satisfaction by providing timely updates about their orders, ultimately improving the overall shopping experience.