Send BigCommerce Order Confirmation on WhatsApp Using Pabbly Connect

Learn how to send BigCommerce order confirmations via WhatsApp using Pabbly Connect. This detailed tutorial covers all steps for seamless integration. Implement the precise methodologies leading organizations use to automate repetitive tasks, illustrated with practical examples designed for immediate application.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for BigCommerce Order Confirmation

To send BigCommerce order confirmations via WhatsApp, you need to set up Pabbly Connect. Start by visiting the Pabbly Connect dashboard and signing up for a free account.

After logging in, you will create a new workflow. Click on the ‘Create Workflow’ button and name it ‘Send Order Confirmations on WhatsApp’. This workflow will automate sending order confirmations to customers when they place an order on your BigCommerce store.

2. Creating the Trigger in Pabbly Connect

In this step, you will configure the trigger that activates the workflow. Select BigCommerce as the application for the trigger. Choose the event ‘New Order Created’ to capture order placements automatically.

• Select BigCommerce from the app list.
• Choose the trigger event ‘New Order Created’.
• Click on Connect and add a new connection.

Once connected, you will need to input your BigCommerce credentials, including the Client ID, Access Token, and Store Hash Key. This connection allows Pabbly Connect to receive order data from BigCommerce.

3. Fetching Order Details Using Pabbly Connect

After setting up the trigger, the next step is to fetch detailed information about the order. You will add an action step to retrieve order details from BigCommerce using the ‘Get Order by ID’ action. using Pabbly Connect

In this action step, select BigCommerce again and choose the action event ‘Get Order by ID’. Connect using the existing connection you created earlier. Map the Order ID from the previous step to fetch specific order details, including customer information and product details.

4. Sending Confirmation via WhatsApp Cloud API

Now that you have the order details, it’s time to send the confirmation message through WhatsApp. Add another action step and choose WhatsApp Cloud API as the application.

• Select the action event ‘Send Template Message’.
• Connect using the WhatsApp Cloud API credentials.
• Map the recipient’s WhatsApp number and the message template.

Ensure that your message template includes dynamic fields like customer name and product details. This setup allows Pabbly Connect to personalize the confirmation message for each customer automatically.

5. Testing and Activating the Workflow

Before finalizing, test your workflow to ensure everything is functioning correctly. Click on ‘Save and Send Test Request’ to see if the confirmation message is sent as expected.

If the test is successful, activate your workflow. From now on, every time an order is placed in BigCommerce, Pabbly Connect will automatically send a confirmation message via WhatsApp to the customer, streamlining your order process.

Conclusion

Using Pabbly Connect, you can efficiently send BigCommerce order confirmations through WhatsApp. This integration enhances customer communication and saves time, allowing you to focus on growing your e-commerce business.