Send Attachments on WhatsApp for New Google Forms Responses via WhatsApp Cloud API

Learn how to automate sending WhatsApp messages with attachments for new Google Forms responses using Pabbly Connect. Step-by-step tutorial included. Learn to create powerful connections between your critical applications without requiring specialized programming knowledge or extensive technical background.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To begin automating your WhatsApp messages with attachments for new Google Forms responses, you need to access Pabbly Connect. Start by visiting the Pabbly Connect website and signing up for a free account if you haven’t done so already.

Once logged in, you’ll find yourself on the Pabbly Connect dashboard. Here, you can create a new workflow by clicking on the ‘Create Workflow’ button. Name your workflow, for example, ‘Google Forms to WhatsApp’, and click on create to proceed with the setup.

2. Setting Up the Trigger in Pabbly Connect

In this step, you will set up the trigger to capture new responses from your Google Form. In the trigger window of Pabbly Connect, select ‘Google Forms’ as the app. For the trigger event, choose ‘New Response Received’.

• Select Google Forms in the trigger app.
• Choose the trigger event as New Response Received.
• Copy the webhook URL provided by Pabbly Connect.

With the webhook URL copied, go to your Google Form and navigate to the ‘Responses’ tab. Click on the spreadsheet icon to create a new Google Sheet where the form responses will be stored. After creating the sheet, go to the ‘Extensions’ menu, select ‘Add-ons’, and search for ‘Pabbly Connect Webhooks’ to install the add-on.

3. Configuring Google Sheets with Pabbly Connect

After installing the Pabbly Connect Webhooks add-on, refresh your Google Sheet. Under the ‘Extensions’ menu, find ‘Pabbly Connect Webhooks’ and click on ‘Initial Setup’. Here, you will need to select the sheet that contains your form responses and paste the webhook URL you copied earlier.

• Select the sheet containing form responses.
• Paste the webhook URL into the designated field.
• Choose the trigger column (last data entry column).

Once you have configured these settings, click on ‘Submit’. Next, under the ‘Send on Event’ option, enable it to ensure that every time a new row is added, the data is sent to Pabbly Connect.

4. Sending WhatsApp Messages via Pabbly Connect

Now that the trigger is set up, it’s time to configure the action to send WhatsApp messages. In the action window of Pabbly Connect, select ‘WhatsApp Cloud API’ as the app and choose the action event ‘Send Template Message’.

Connect your WhatsApp Cloud API account by entering the required credentials, including the token, phone number ID, and WhatsApp Business Account ID. Once connected, select the template you want to use for your WhatsApp message. This template should have been previously created and approved in your WhatsApp Cloud API account.

5. Finalizing the Automation in Pabbly Connect

After selecting your template, you will need to map the fields from the Google Forms response to the WhatsApp message. This includes mapping the recipient’s mobile number, header document URL, and any dynamic fields like the user’s name.

Once all fields are mapped correctly, click on ‘Save and Send Test Request’ to test the automation. If successful, you will see a confirmation response in Pabbly Connect, and the WhatsApp message will be sent to the user who submitted the form.

Now, every time a user submits a Google Form, they will automatically receive a WhatsApp message with the specified attachment, streamlining your communication process significantly.

Conclusion

By following the steps outlined above, you can effectively use Pabbly Connect to automate sending WhatsApp messages with attachments for new Google Forms responses. This integration not only saves time but also enhances customer engagement.