Reply to Customer Feedback Based on Rating Using AI

Learn how to automate customer feedback replies based on ratings using Pabbly Connect. Step-by-step guide for integrating Google Forms, Gmail, and AI tools. Transform complex automation concepts into accessible, actionable steps that eliminate unnecessary manual work while maximizing existing application capabilities.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To begin automating customer feedback replies, you need to access Pabbly Connect. Start by navigating to the Pabbly Connect website by entering ‘Pabbly.com/connect’ in your browser. This will take you to the Pabbly Connect homepage.

Once there, you will see options to either sign in or sign up for a free account. If you are a new user, click on ‘Sign Up Free’ to get started. This allows you to explore Pabbly Connect with 300 free tasks each month. If you already have an account, simply sign in. After logging in, you will be directed to the Pabbly Connect dashboard, where you can create new workflows.

2. Creating a New Workflow in Pabbly Connect

After accessing Pabbly Connect, the next step is to create a new workflow. Click on the ‘Access Now’ button and then select the ‘Beta’ version for a modern and flexible interface. In the workflow creation dialog, name your workflow, for instance, ‘Reply to Customer Feedback Based on Rating Using AI’.

• Select your desired folder for organization.
• Click on the ‘Create’ button to finalize your workflow setup.

With your workflow created, you will see the trigger and action setup interface. Remember, a trigger initiates the automation process, while actions are the responses to that trigger. For this setup, you will use Google Forms as your trigger.

3. Setting Up Google Forms as a Trigger

In Pabbly Connect, select Google Forms as your trigger application and choose the event ‘New Response Received’. Click on the ‘Connect’ button to establish the connection. You will receive a webhook URL, which is essential for linking Google Forms to Pabbly Connect.

Next, log in to your Google Forms account and select the feedback form you created. To store responses in a single database, link your Google Form to Google Sheets by clicking on ‘Responses’ and selecting ‘Link to Sheets’. Create a new spreadsheet to store the responses, ensuring that the fields match those in your form.

4. Testing the Connection Between Google Forms and Pabbly Connect

After linking Google Sheets, it’s time to test the connection. Make a test submission on your Google Form with dummy data, such as a product name, feedback, and a rating. After submitting, check your Google Sheets to confirm that the response appears correctly, indicating a successful connection. using Pabbly Connect

• Copy the responder link for your form and ensure it is published.
• Check Google Sheets for the new entry to verify that the integration is working.

Once verified, you will need to install the Pabbly Connect Webhooks add-on in Google Sheets. This allows the data from Google Sheets to be sent to Pabbly Connect automatically. After installation, refresh your Google Sheets and set up the initial configuration using the webhook URL provided by Pabbly Connect.

5. Integrating AI for Personalized Responses

With the trigger set up, the next step is to connect your AI tool to generate personalized replies. Select your AI application, such as Gemini, in Pabbly Connect and choose ‘Generate Content’ as the action event. Connect your account by providing the necessary API key from your AI service.

In the setup, map the fields from your Google Forms responses to the AI prompt. This includes the customer’s name, product, rating, and feedback. This dynamic mapping ensures the AI generates a personalized email reply based on the specific feedback received.

Finally, add Gmail as the next action step in Pabbly Connect to send the generated email to the customer. Configure the sender name, recipient email, and subject line. Use the content generated by your AI in the email body, ensuring that each customer receives a tailored response based on their feedback.

Conclusion

In this tutorial, we explored how to automate replies to customer feedback based on ratings using Pabbly Connect. By integrating Google Forms, AI tools, and Gmail, businesses can ensure timely and personalized responses to customer feedback, enhancing customer satisfaction and engagement.