Recover Abandoned Carts with WhatsApp Discounts

Learn how to recover abandoned carts with WhatsApp discounts using Pabbly Connect. This detailed tutorial walks you through the integration process step by step. Build sophisticated automated workflows in less time than you think. This guide translates complex integrations into straightforward steps for immediate implementation.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Cart Recovery

To recover abandoned carts effectively, you need to access Pabbly Connect. Start by opening a new tab in your browser and navigating to pabby.com/connect. This will lead you to the Pabbly Connect landing page.

If you’re a new user, click on the ‘Sign up free’ button to create your account. Pabbly Connect offers 100 free tasks every month, allowing you to create workflows without any cost. If you already have an account, click on ‘Sign in’ to access your dashboard.

2. Creating Your Workflow in Pabbly Connect

Once you’re in the Pabbly Connect dashboard, you can start building your workflow. Click on the ‘Create Workflow’ button to initiate the process. Choose between the new beta version or the classic version for your workflow builder. For this tutorial, we will use the beta version. using Pabbly Connect

• Select a meaningful name for your workflow, such as ‘WooCommerce Cart Abandonment to WhatsApp Discount’.
• Choose a folder to save your workflow for better organization.
• Click on the ‘Create’ button to finalize your workflow setup.

Your workflow is now created and ready to be configured. The next step is to set up the trigger application.

3. Setting Up the Trigger with WooCommerce

To initiate the automation, select WooCommerce as your trigger application. Click on the plus button to add it as your trigger. Search for ‘WooCommerce’ and select it to proceed.

For the event, you need to choose ‘New Cart Abandonment’. This action will trigger the workflow whenever a customer abandons their cart. Press the ‘Connect’ button to create a connection between WooCommerce and Pabbly Connect.

4. Configuring WooCommerce for Cart Abandonment

After connecting, you will receive a webhook URL. Copy this URL and log into your WooCommerce account. Navigate to the settings for cart abandonment, enable tracking, and paste the webhook URL into the designated box.

To test the connection, click on the button to trigger a sample response. This will send a test response to Pabbly Connect, confirming that the integration is working correctly.

• Enable the webhook in WooCommerce settings.
• Paste the copied URL from Pabbly Connect.
• Click on ‘Trigger Sample’ to test the connection.

Once you receive a successful test response, your WooCommerce setup is complete and ready to send data to Pabbly Connect.

5. Sending WhatsApp Discounts to Customers

The next step is to set up WhatsApp as your action application. Click the plus button to add WhatsApp Cloud API. Choose the option to send a text message and click ‘Connect’ to establish the link between WhatsApp and Pabbly Connect.

Enter the required details such as the access token, phone number ID, and WhatsApp business account ID. This information can be obtained from the Meta for Developers page. After entering these details, click ‘Save’ to create the connection.

Map the recipient’s mobile number and message content. Use dynamic mapping to personalize the message with customer details. Send a test message to confirm successful setup.

After completing these steps, your customers will receive personalized WhatsApp messages with discount offers whenever they abandon their carts, effectively helping you recover lost sales.

Conclusion

In this tutorial, we demonstrated how to recover abandoned carts using WhatsApp discounts through Pabbly Connect. By integrating WooCommerce and WhatsApp, you can automate your cart recovery process and enhance customer engagement.