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Creating a WhatsApp AI Chatbot with Pabbly Connect

In this tutorial, we will explore how to create an AI chatbot for WhatsApp using Pabbly Connect. This automation will allow you to interact seamlessly with clients through WhatsApp. The AI chatbot will automatically process incoming messages and generate replies without requiring any coding skills.

To set up this integration, you will need the following components: WhatsApp Cloud API, OpenAI Assistant API, and of course, Pabbly Connect. This guide will walk you through each step to ensure your WhatsApp chatbot is fully functional.

Setting Up WhatsApp Cloud API with Pabbly Connect

First, we need to set up the WhatsApp Cloud API, which is essential for sending and receiving messages. Using Pabbly Connect, we will connect this API to our workflow. After creating your WhatsApp Cloud API account, you will receive an API token and webhook URL necessary for integration.

To add the webhook URL in your WhatsApp Cloud API account, follow these steps:

  • Create a Facebook Developer account and set up a new app.
  • Navigate to the Webhooks section in the app dashboard.
  • Paste the webhook URL provided by Pabbly Connect.

Make sure to subscribe to the message events so that every new message received is captured within Pabbly Connect. This step is crucial for the automation to function properly.

Creating OpenAI Assistant API for Your Chatbot

The next step involves creating an AI assistant using the OpenAI Assistant API. This assistant will handle the queries received through WhatsApp. With Pabbly Connect, we will facilitate the connection between WhatsApp Cloud API and OpenAI.

To create your AI assistant, log in to your OpenAI account and follow these instructions:

  • Go to the Assistants section and click on the ‘Create’ button.
  • Name your assistant and provide the necessary instructions.
  • Select the AI model you want to use, such as GPT-4.

Once your assistant is created, ensure you enable the retrieval feature for enhanced response capabilities. This will allow the assistant to refer to uploaded documents or knowledge bases during interactions.

Integrating Pabbly Connect to Automate the Workflow

Now that both APIs are set up, it’s time to integrate them using Pabbly Connect. Start by creating a new workflow within Pabbly Connect. This workflow will automate the process of receiving messages from WhatsApp, processing them through the OpenAI assistant, and sending replies back to the users.

In your new workflow, set up the trigger using WhatsApp Cloud API:

Select WhatsApp Cloud API as the trigger application. Choose ‘Message Notification’ as the trigger event. Copy the webhook URL generated by Pabbly Connect and paste it into your WhatsApp Cloud API settings.

This setup ensures that every new message sent to your WhatsApp number is captured in Pabbly Connect, allowing your AI assistant to respond accordingly.

Testing and Finalizing Your WhatsApp Chatbot

After setting up the workflow, it’s crucial to test your WhatsApp chatbot. Send a test message to your WhatsApp number and verify that it is received by Pabbly Connect. You should see the message details in your Pabbly workflow.

To finalize your setup, ensure that your automation workflow includes the following steps:

Process the incoming message using the OpenAI assistant. Send the AI-generated response back through WhatsApp Cloud API. Log user interactions in Google Sheets for future reference.

This comprehensive setup will ensure that your WhatsApp AI chatbot operates smoothly, providing instant replies to user queries while maintaining a record of interactions for analysis and improvement.

Conclusion

In conclusion, this tutorial has guided you through creating an AI chatbot for WhatsApp using Pabbly Connect. By integrating WhatsApp Cloud API and OpenAI Assistant API, you can automate interactions efficiently without writing any code. This setup enhances user engagement and streamlines communication.

Ensure you check out Pabbly Connect to create business automation workflows and reduce manual tasks. Pabbly Connect currently offer integration with 2,000+ applications.