Make WhatsApp Chatbot that Work 24/7 Using Pabbly Chatflow ⏰

Learn how to create a WhatsApp chatbot that works 24/7 using Pabbly Chatflow. Step-by-step guide to automate responses and enhance customer engagement. Create intelligent chat experiences that delight users while collecting valuable information and moving prospects through your sales process.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Your WhatsApp Chatbot

To create a WhatsApp chatbot that works 24/7, the first step is to access Pabbly Chatflow. Open a new tab and navigate to the official Pabbly Chatflow page by searching for ‘Pabbly.com/chatflow’. This platform is designed to automate WhatsApp messages seamlessly.

Once on the landing page, you will see options to sign in or sign up. If you’re a new user, click on the ‘Sign Up Free’ button to create an account and receive 100 free credits every month. Existing users can simply log in to their accounts. After signing in, click on the ‘Access Now’ button to enter the Pabbly Chatflow dashboard.

2. Creating Your Chatbot Flow in Pabbly Chatflow

After accessing the dashboard of Pabbly Chatflow, you can start creating your WhatsApp chatbot. Begin by clicking on the ‘Add Flow’ button. This initiates the flow creation process. Give your flow a name, such as ‘Make WhatsApp Chatbot that works 24/7 using Pabbly Chatflow’.

• Select your trigger event to start the chatbot flow.
• Choose ‘Keywords’ as the trigger type.
• Add keywords like ‘hi’ and ‘hello’ that users might send to initiate the conversation.

Once the keywords are set, link them to an automated response. For example, create a welcome message that greets users and offers options like booking a charging slot or contacting support. This setup ensures that users receive immediate responses, enhancing their experience.

3. Setting Up User Interaction with Pabbly Chatflow

To enhance user interaction, you can add buttons that guide users through the chatbot experience. In Pabbly Chatflow, after the welcome message, create buttons like ‘Book Charging Slot’, ‘Station Location’, and ‘Contact Support’. Each button should be linked to specific actions.

• For the ‘Book Charging Slot’ button, set up a list that allows users to select their charging type.
• Add options such as ‘Fast Charging’ and ‘Standard Charging’ for users to choose from.
• Ensure each interaction is smooth by linking the responses back to the flow.

This structured interaction keeps users engaged and allows them to navigate the chatbot easily. By providing clear options, you enhance the usability of your WhatsApp chatbot.

4. Customizing User Responses in Pabbly Chatflow

To provide personalized responses, utilize the custom field feature in Pabbly Chatflow. After users select their charging type, you can ask for additional information such as their preferred date and time. This interaction is crucial for booking slots effectively.

For each question, set up contact custom fields to capture user inputs like date, time, vehicle type, and full name. This allows the chatbot to send tailored messages back to the user, confirming their booking details dynamically. For example, the bot can respond with a message summarizing the user’s booking request, including their name and chosen slot.

By using the dollar symbol before custom fields, you ensure that the bot dynamically inserts user-provided information into the responses. This personalization increases user satisfaction and engagement with the chatbot.

5. Finalizing Your WhatsApp Chatbot Flow with Pabbly Chatflow

After completing all the interaction steps, it is essential to save your flow in Pabbly Chatflow. Click the ‘Save’ button to ensure all your configurations are stored. Review your flow to confirm that all buttons and responses are linked correctly.

Your WhatsApp chatbot is now ready to operate 24/7, providing automated responses without manual intervention. Users will receive instant replies, service details, and booking confirmations, enhancing their overall experience.

By following these steps, you have successfully created a WhatsApp chatbot that leverages the full capabilities of Pabbly Chatflow. You can further customize the chatbot based on your business needs, ensuring it meets your specific requirements.

Conclusion

In this tutorial, you learned how to create a WhatsApp chatbot that works 24/7 using Pabbly Chatflow. By automating responses and enhancing user interaction, you can improve customer engagement effortlessly.