Integrating Razorpay and Zendesk with Pabbly Connect: A Step-by-Step Guide

Learn how to automate ticket creation in Zendesk when a payment fails in Razorpay using Pabbly Connect. Follow this detailed tutorial for seamless integration. Master proven automation processes with practical implementation examples and strategic recommendations you can apply immediately in your workflow.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To start the integration process between Razorpay and Zendesk, access Pabbly Connect by visiting the official website. If you are a first-time user, click on the ‘Sign Up for Free’ option to create your account quickly.

After signing up, you will receive 100 free tasks every month. Once logged in, navigate to the dashboard where you can create a new workflow for the Razorpay to Zendesk integration.

2. Creating a Workflow in Pabbly Connect

In the Pabbly Connect dashboard, click on the ‘+’ icon to create a new workflow. Name your workflow something descriptive, such as ‘Razorpay to Zendesk Ticket Integration’. This helps in identifying the workflow later.

• Click on ‘Create Workflow’ to proceed.
• Select ‘Razorpay’ as the trigger application.
• Choose ‘Payment Failed’ as the trigger event.

This setup allows Pabbly Connect to capture payment failures from Razorpay, which is essential for creating tickets in Zendesk automatically.

3. Setting Up Webhook in Razorpay

To capture payment failures, you need to set up a webhook in your Razorpay account. Copy the webhook URL provided by Pabbly Connect after selecting the trigger event.

Log in to your Razorpay dashboard, navigate to ‘Settings’, and find the ‘Webhooks’ section. Click on ‘Add New Webhook’ and paste the copied URL. For the event, select ‘Payment Failed’ to ensure that Razorpay sends notifications to Pabbly Connect.

4. Creating a Ticket in Zendesk via Pabbly Connect

After setting up the webhook, return to Pabbly Connect and proceed to the action step. Select ‘Zendesk’ as the action application and choose ‘Create Ticket’ as the action event.

• Connect your Zendesk account by entering your credentials.
• Map the fields from Razorpay, such as customer name, email, and payment details to the corresponding fields in Zendesk ticket creation.

This integration allows Pabbly Connect to automatically generate tickets in Zendesk whenever a payment fails, streamlining customer support processes.

5. Testing the Integration

To ensure that everything is set up correctly, perform a test by simulating a payment failure in Razorpay. Check the response in Pabbly Connect to confirm that the failed payment details have been captured.

Next, log in to your Zendesk account to verify that a new ticket has been created based on the failed payment. This step confirms that the integration works seamlessly, allowing you to handle customer inquiries efficiently.

Conclusion

By following this tutorial, you can successfully integrate Razorpay with Zendesk using Pabbly Connect. This automation ensures that whenever a payment fails, a ticket is created in Zendesk, enhancing your customer support efficiency. Utilize Pabbly Connect to streamline your business processes and improve customer satisfaction.