Integrate WhatsApp with Mautic Form Submissions Using Pabbly Connect

Learn how to send WhatsApp messages automatically on Mautic form submissions using Pabbly Connect. Follow this step-by-step tutorial for seamless integration. Learn to create powerful connections between your critical applications without requiring specialized programming knowledge or extensive technical background.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To send WhatsApp messages when you receive a new form submission in Mautic, start by accessing Pabbly Connect. Go to the Pabbly website and log in to your account. If you don’t have an account, you can sign up for free.

Once logged in, navigate to Pabbly Connect from the dashboard. Click on the ‘Create Workflow’ button located at the top right corner. Name your workflow, for example, ‘Mautic to WhatsApp’, and click on ‘Create’ to get started.

2. Setting Up Trigger Event in Pabbly Connect

In this step, you will set up the trigger event in Pabbly Connect. Select Mautic as the application and choose ‘New Form Entry’ as the trigger event. This means that every time a new form is submitted in Mautic, it will trigger the workflow.

• Choose ‘Mautic’ as the application.
• Select ‘New Form Entry’ as the trigger event.
• Copy the webhook URL provided.

Now, paste this webhook URL into Mautic. Go to the Mautic dashboard, click on ‘Settings’ in the top right corner, and find ‘Webhooks’. Click on the ‘New’ button to create a new webhook. Name it ‘Mautic to WhatsApp’, and paste the copied URL in the ‘Webhook Post URL’ field.

3. Configuring Mautic Webhook for Form Submissions

After setting up the webhook in Mautic, you need to configure it to listen for form submissions. In the webhook settings, select the ‘Form Submit’ event to ensure that the webhook triggers when a form is submitted.

Click on ‘Yes’ to enable the webhook and then click on ‘Apply’. This allows Mautic to send the form submission data to Pabbly Connect. To test this, fill out a dummy form in Mautic and submit it.

Return to Pabbly Connect and check if it has received the webhook response, confirming that the integration is successful. You should see the details of the form submission, including the first name, last name, email, and mobile number.

4. Setting Up Action Event to Send WhatsApp Messages

Now, it’s time to set up the action event that sends WhatsApp messages using Pabbly Connect. Select WhatsApp Cloud API as the application and choose ‘Send Template Message’ as the action event. This will allow you to send a message template to users upon form submission.

• Connect to WhatsApp Cloud API with your credentials.
• Provide the temporary access token, phone number ID, and WhatsApp business account ID.
• Map the recipient’s mobile number and form submission data.

Once all details are filled in, save the configuration and send a test request. Check the user’s WhatsApp to confirm they received the message, indicating that the integration is working successfully.

5. Conclusion: Seamless Integration with Pabbly Connect

In this tutorial, we explored how to send WhatsApp messages automatically using Pabbly Connect when a new form submission is made in Mautic. By integrating these platforms, you can enhance customer communication effortlessly.

This integration not only saves time but also ensures that your customers receive timely responses. With Pabbly Connect, the process of sending WhatsApp messages becomes streamlined and efficient, making it a valuable tool for businesses.