Integrate Webflow Form Submission with Zendesk Using Pabbly Connect

Learn how to automate user creation in Zendesk from Webflow form submissions using Pabbly Connect. Step-by-step tutorial for seamless integration. Master proven automation processes with practical implementation examples and strategic recommendations you can apply immediately in your workflow.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To begin automating user creation in Zendesk from Webflow form submissions, you need to access Pabbly Connect. Start by visiting the Pabbly Connect website and log into your account. If you are a new user, you can sign up for free to get started.

Once logged in, navigate to the dashboard where you will see various Pabbly applications. Click on the Pabbly Connect icon to initiate the integration process. This will allow you to create workflows that connect Webflow and Zendesk seamlessly.

2. Creating a New Workflow in Pabbly Connect

In Pabbly Connect, the next step is to create a new workflow that will automate the process. Click on the Create Workflow button. You will be prompted to name your workflow; enter a relevant name such as ‘Create Zendesk User on Webflow Form Submission’ and choose a folder to save it in.

• Name your workflow appropriately.
• Select a folder for organization.

After naming your workflow, click on the Create button. This action opens the main workflow window where you will set up your trigger and action. Remember, in Pabbly Connect, the trigger is the event that starts the workflow.

3. Setting Up Webflow as the Trigger Application

In this step, you will set Webflow as the trigger application in Pabbly Connect. Search for and select Webflow V2 as your trigger application. Then, choose the trigger event as Form Submitted. This means that every time a form is submitted in Webflow, the workflow will be triggered.

Next, click on the Connect button. If you haven’t previously connected your Webflow account, you will need to create a new connection. Follow the prompts to enter your Webflow API token, which you can generate from your Webflow account settings.

4. Testing the Webflow Connection

To ensure that your Webflow connection is correctly set up in Pabbly Connect, you need to perform a test submission. Navigate to your connected Webflow form and fill it out with test data, such as a sample name and email address. Once you submit the form, return to Pabbly Connect to check if it has captured the response.

• Fill in the form with test data.
• Submit the form and check for a successful response in Pabbly Connect.

If the test submission is successful, Pabbly Connect will display the captured data, confirming that your Webflow form is now triggering the workflow correctly.

5. Creating a User in Zendesk

Now that your Webflow form is set up as a trigger, it’s time to create a user in Zendesk. In Pabbly Connect, select Zendesk as your action application. Choose the action event as Create User. This step will allow you to automate the process of adding users to your Zendesk account whenever a form is submitted.

Click on the Connect button to establish a connection with your Zendesk account. You will need to enter your Zendesk username, API token, and subdomain. Make sure to map the fields from the Webflow submission to the corresponding fields in Zendesk, ensuring that each new user is created with the correct information.

Conclusion

In this tutorial, we explored how to create a Zendesk user automatically from Webflow form submissions using Pabbly Connect. By following these steps, you can streamline your user management process and enhance your customer support experience. Automating this integration saves time and reduces manual errors, allowing you to focus on growing your business.