Learn how to set up instant WhatsApp replies for business inquiries using Pabbly Chatflow in this detailed tutorial. Step-by-step instructions included. Learn step-by-step how to create, test, and optimize chatbots that enhance customer experience while reducing support workload.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp Integration

To set up instant WhatsApp replies for business inquiries, you first need to access Pabbly Chatflow. Open your browser and navigate to Pabbly’s website. If you are a new user, click on the ‘Sign Up Free’ option; existing users should select ‘Sign In’.

After signing in, you will be directed to the Pabbly Chatflow dashboard. From here, locate the option to access Pabbly Chatflow by clicking on the ‘Access Now’ button. This will take you into the main interface where you can set up your WhatsApp agent.

2. Connecting Your WhatsApp Number in Pabbly Chatflow

Once in the Pabbly Chatflow dashboard, the next step is to connect your WhatsApp number. Click on the ‘Add WhatsApp Number’ button. You will see two methods for connecting your number. Choose the method that suits your needs and follow the prompts provided.

  • Select the method for connecting your WhatsApp number.
  • Follow the on-screen instructions to complete the connection process.

After successfully connecting your WhatsApp number, you will be able to manage your business inquiries directly through Pabbly Chatflow. This integration is crucial for automating responses to customer queries.

3. Creating Your WhatsApp Agent Using Pabbly Chatflow

With your WhatsApp number connected, you can now create an AI assistant to handle inquiries. Click on the ‘Add’ button to create a new WhatsApp agent. You will need to give your assistant a name and then click on the ‘Add’ button again to proceed to the flow window. using Pabbly Connect

In the flow window, select the instruction type from the dropdown menu. You can choose between custom prompts or predefined examples. Once you select an AI agent, basic instructions will automatically populate. Adjust these settings according to your business needs.

  • Select the instruction type for your assistant.
  • Customize the basic instructions as needed.

After configuring the settings, your WhatsApp agent is ready to start responding to inquiries from your customers.

4. Configuring AI Settings for Your WhatsApp Agent

Next, you need to configure the AI settings for your WhatsApp agent. This includes setting the temperature, selecting the AI model, and adding your OpenAI API key. The temperature setting determines how creative the responses will be, with a lower value resulting in more focused answers. using Pabbly Connect

To get your OpenAI API key, navigate to your OpenAI account and create a new secret key. Once you have the key, go back to Pabbly Chatflow and enter it in the provided field. Click on the ‘Connect’ button to save your configuration.

Set the temperature for the AI responses. Enter your OpenAI API key and click ‘Connect’.

With these settings configured, your WhatsApp agent is equipped to handle various customer queries effectively.

5. Enabling Auto Replies for WhatsApp Queries

Finally, to ensure your WhatsApp agent can automatically respond to inquiries, you need to enable the auto-reply feature. Access the inbox settings in Pabbly Chatflow and scroll down to find the AI auto-reply settings. Enable the auto-replies by clicking the respective button.

After enabling auto-replies, select the contact list for which you want to assign the assistant. Choose the assistant you created earlier and click on the ‘Save’ button. This will activate the assistant for all selected contacts.

By enabling auto replies through Pabbly Chatflow, your business can respond instantly to customer inquiries, enhancing customer satisfaction and reducing response time.

Conclusion

In this tutorial, we explored how to set up instant WhatsApp replies for business inquiries using Pabbly Chatflow. By following these steps, you can automate your customer interactions effectively, ensuring timely responses and improved customer engagement.

Ensure you check out Pabbly Connect to create business automation workflows and reduce manual tasks. Pabbly Connect currently offer integration with 2,000+ applications.