I Built a WhatsApp AI Support Assistant for My Business 🤯

Learn how to create a WhatsApp AI Support Assistant for your business using Pabbly Chatflow. Follow this detailed tutorial shows you how to build powerful chat automation that engages visitors and converts prospects—without any coding required.

Watch Step By Step Video Tutorial Below

1. Getting Started with Pabbly Chatflow

To create a WhatsApp AI Support Assistant, first, access Pabbly Chatflow by navigating to the Pabbly website. You can sign up for free to explore its features, which include 100 free credits monthly. This is essential for automating your WhatsApp inquiries without any coding skills.

Once on the Pabbly Chatflow landing page, you will see options to sign in or sign up. If you’re a new user, select the sign-up option. Existing users can easily log in to their accounts. After logging in, you will be directed to the Pabbly apps section where you can access Pabbly Chatflow.

2. Creating Your Support Assistant in Pabbly Chatflow

After accessing Pabbly Chatflow, click on the ‘Add Assistant’ button to start creating your WhatsApp AI Support Assistant. You will be prompted to name your assistant; for this tutorial, we will name it ‘Support AI’. This name will identify your assistant in the system. using Pabbly Connect

• Click on the ‘Add Assistant’ button.
• Enter the name of your assistant.
• Proceed to set up the assistant’s features.

Once the assistant is created, you will need to configure its AI instructions. Select the instruction type as ‘Customer Support Agent’. This selection will automatically populate roles and responsibilities tailored for a support assistant.

3. Configuring AI Settings in Pabbly Chatflow

In this section, you will configure the AI settings for your assistant using Pabbly Chatflow. Start by setting the temperature, which determines the creativity of the responses. A value of 0.5 is recommended for balanced replies.

Next, you will need to select the AI to use. Currently, the only option available is OpenAI. Ensure you have a paid OpenAI account to proceed. After selecting the model, you will be prompted to enter your OpenAI API key. This key establishes the connection between OpenAI and Pabbly Chatflow.

• Set the temperature to 0.5.
• Choose OpenAI as the AI model.
• Enter your OpenAI API key to connect.

Once you have configured these settings, save your changes to finalize the AI setup in Pabbly Chatflow.

4. Uploading Your Knowledge Base to Pabbly Chatflow

To enhance your assistant’s capabilities, upload a knowledge base that contains essential information about your business. This knowledge base will train the assistant to respond accurately to customer inquiries. Use PDF or TXT formats for your documentation.

For this tutorial, we will upload a PDF file that outlines the services and products of ‘Lush Berry’, our sample business. Ensure that your PDF does not contain images if you want to include more than 10 pages. After uploading, you will see a confirmation that the knowledge base has been successfully added.

Prepare your knowledge base in PDF or TXT format. Upload the document under the knowledge sources section. Confirm the upload to ensure it is linked to your assistant.

This step is crucial for ensuring that your assistant can provide informed responses to customer inquiries using Pabbly Chatflow.

5. Activating Your Assistant in Pabbly Chatflow

After completing the setup, it’s time to activate your assistant. In Pabbly Chatflow, toggle the activation button to enable your assistant. This will allow it to start responding to inquiries on WhatsApp.

To automate responses for all your WhatsApp contacts, navigate to the settings, select inbox settings, and enable the AI auto-reply feature. Choose the contact list you want to apply this to and save your settings. This ensures that your assistant is always ready to assist your customers.

Toggle the activation button to enable your assistant. Go to inbox settings to enable AI auto-reply. Select your contact list and save the settings.

With these steps completed, your WhatsApp AI Support Assistant is fully operational, ready to handle customer inquiries efficiently using Pabbly Chatflow.

Conclusion

In this tutorial, we explored how to create a WhatsApp AI Support Assistant using Pabbly Chatflow. By following these steps, you can automate your customer inquiries effectively and enhance your business’s responsiveness.

Utilizing Pabbly Chatflow allows you to streamline your support processes, ensuring that customers receive timely assistance 24/7. Start automating your WhatsApp conversations today!