Learn how to integrate WhatsApp Catalog with Pabbly Chatflow step-by-step. This tutorial covers all the essential processes for seamless catalog management. Implement professional chat automation that answers common questions, qualifies leads, and books appointments without human intervention.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp Catalog Integration

To use the catalog feature of Pabbly Chatflow, start by navigating to the left sidebar under ‘Flows’ and selecting ‘Catalogs.’ This feature allows you to manage your products effectively from your Meta Business Suite within WhatsApp conversations.

Once you have accessed the catalog section, you can create products in your Meta Commerce Manager. Ensure you have a catalog set up to use it in your WhatsApp interactions through Pabbly Chatflow. This integration is essential for sending product details to your customers seamlessly.

2. Connecting Your Business Portfolio in Pabbly Chatflow

To connect your business portfolio, click on the ‘Add Catalog’ button in Pabbly Chatflow. You will need to enter your Business Portfolio ID from your Meta Business Suite. Navigate to the ‘Business Info’ section to find this ID.

  • Copy your Business Portfolio ID from the Meta Business Suite.
  • Paste the ID into the Portfolio ID field in Pabbly Chatflow.
  • Click ‘Add’ to connect your portfolio.

After adding the portfolio ID, you will see all your catalogs listed in Pabbly Chatflow. Ensure your WhatsApp Cloud API account is under the same business portfolio to maintain synchronization.

3. Selecting a Catalog in Pabbly Chatflow

Once your business portfolio is connected, you can select a specific catalog to use. Navigate to the ‘WhatsApp Manager’ section in Pabbly Chatflow and click on the ‘Catalogs’ option in the sidebar.

  • Click on the ‘Choose a Catalog’ button.
  • Select the catalog you want to connect from the dropdown list.
  • Click the ‘Connect Catalog’ button to finalize the selection.

This ensures that the catalog you wish to use for sending products on WhatsApp is properly linked in Pabbly Chatflow. Remember, you can only connect one catalog at a time for this process.

4. Creating a Flow to Use WhatsApp Catalog in Pabbly Chatflow

To create a flow in Pabbly Chatflow, navigate to the ‘Flow’ section and click on ‘Add New Flow.’ Name your flow appropriately, such as ‘New Products.’ Set the flow to trigger with keywords like ‘hello’ or ‘hi’ to initiate the conversation.

From the left sidebar, select the ‘Multi-Product’ node to offer multiple products. Enter a header message, body text, and footer as needed. For example, you could use ‘Welcome’ as the header and share a message about your range of products.

Add a section title, such as ‘Shirts,’ to categorize your products. Click on ‘Add Product’ to select items from your connected catalog. Repeat for each product you wish to include in the flow.

After setting up your flow, click ‘Save’ to finalize it. This flow will now respond to users when they send the specified keywords, providing them with product options from your catalog.

5. Testing Your Flow in Pabbly Chatflow

To test your newly created flow, open your WhatsApp account and send a message with the trigger keywords, such as ‘hello.’ You should receive an immediate response based on your flow configuration in Pabbly Chatflow.

The response will include your header message and a list of products from your catalog. Users will see options to view items and can add them to their cart directly through WhatsApp.

Ensure that the products are displayed correctly in the chat. Users can add products to their cart and proceed with orders seamlessly. Check your Pabbly Chatflow inbox for order notifications.

This testing phase confirms that your integration works as intended, allowing you to provide a smooth shopping experience via WhatsApp using Pabbly Chatflow.

Conclusion

In conclusion, using Pabbly Chatflow to integrate WhatsApp Catalog enhances customer interaction by allowing seamless product management and order processing. By following these steps, you can effectively set up and utilize catalogs within WhatsApp, improving your business’s communication strategy.

Ensure you check out Pabbly Connect to create business automation workflows and reduce manual tasks. Pabbly Connect currently offer integration with 2,000+ applications.