How to Use Pabbly Chatflow for Customer Queries in E-commerce

Learn how to use Pabbly Chatflow to automate customer queries for your e-commerce business effectively. Step-by-step guide included. Discover practical methods for designing chat sequences that capture leads, answer questions, and guide users to the next step in your funnel.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Customer Queries

To automate customer queries for your e-commerce business, the first step is to access Pabbly Chatflow. Start by visiting the official website at www.Pabbly.com/chatflow. Once there, you can either sign in to your existing account or create a new one. New users can sign up for free and receive 100 credits monthly.

After logging in, you will be directed to the Pabbly apps page. From here, click on the Pabbly Chatflow option to access the dashboard where you can manage your integrations and settings. Once on the dashboard, you will see options to connect your WhatsApp number, which is crucial for handling customer queries.

2. Creating an AI Assistant in Pabbly Chatflow

To create an AI assistant for handling customer queries, navigate to the AI Assistant option on the left sidebar of Pabbly Chatflow. Click on the Add AI Assistant button to initiate the setup process. You will need to name your assistant; for example, ‘AI Assistant for Customer Queries’. After naming, click on Add AI Assistant to proceed.

• Select AI instructions from the dropdown menu.
• Set the AI configuration for creativity (0-1 scale).
• Enter your OpenAI API key for authentication.

After completing these steps, ensure to save your settings. This AI assistant will now be equipped to respond to customer queries automatically, streamlining your e-commerce operations.

3. Uploading Knowledge Base to Pabbly Chatflow

Once your AI assistant is created, the next step is to upload a knowledge base to enhance its functionality. In Pabbly Chatflow, navigate to the Knowledge Source section. Here, you can upload a file containing all relevant product information and FAQs that your AI assistant will use to respond to customer inquiries.

• Prepare your knowledge base in a .txt or .pdf format.
• Include details like product names, prices, sizes, and return policies.
• Upload the file by clicking on the upload button in Pabbly Chatflow.

After uploading, ensure the AI assistant can access this knowledge base to provide accurate and timely responses to customer queries. This is a critical step in ensuring your AI assistant is well-equipped to handle inquiries effectively.

4. Testing Your AI Assistant on WhatsApp

After setting up your AI assistant and uploading the knowledge base, it’s time to test its functionality. Go back to the dashboard in Pabbly Chatflow and ensure your WhatsApp number is connected. Then, send a test message via WhatsApp to see how the AI assistant responds.

For example, you can ask, ‘Could you please send me the details of the classic white t-shirt?’ The AI assistant should reply with the product details, including price, sizes, and availability. If it responds accurately, you can continue to test various queries to ensure it handles all customer inquiries effectively.

5. Finalizing Settings and Activating Your AI Assistant

Once you have tested your AI assistant and confirmed it works as expected, it’s essential to finalize the settings. In Pabbly Chatflow, navigate to the inbox settings to enable AI auto-replies. This ensures that your assistant can respond to all incoming messages automatically.

Additionally, you can assign specific AI assistants to different contact lists. This flexibility allows you to tailor responses based on customer segments. Remember to save all changes to ensure your AI assistant is fully operational and ready to assist customers on WhatsApp.

Conclusion

In conclusion, using Pabbly Chatflow to automate customer queries can significantly enhance your e-commerce operations. By creating an AI assistant, uploading a knowledge base, and finalizing settings, you can provide efficient customer service. This not only saves time but also improves customer satisfaction.