How to Take Flower & Gift Orders on WhatsApp Automatically Using Pabbly Chatflow

Learn how to automate flower and gift orders on WhatsApp using Pabbly Chatflow in this detailed tutorial. Step-by-step instructions included. Discover practical methods for designing chat sequences that capture leads, answer questions, and guide users to the next step in your funnel.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for WhatsApp Integration

To automate flower and gift orders on WhatsApp, you need to access Pabbly Chatflow. Start by visiting the Pabbly Chatflow website at Pabbly.com/chatflow. Here, you can sign up for free, which grants you 100 free credits each month to practice building your chatbot.

Once you’re on the Pabbly Chatflow dashboard, you can log in to your account. After logging in, click on the ‘Access Now’ button under Pabbly Chatflow to proceed to the main dashboard where you can start creating your WhatsApp chatbot.

2. Creating Your WhatsApp Chatbot in Pabbly Chatflow

In this section, you will learn how to create a WhatsApp chatbot using Pabbly Chatflow. First, click on the ‘Flows’ option in the sidebar to access the flow builder page. Here, you can start building your chatbot flow.

• Click on the ‘Add Flow’ button to create a new flow.
• Enter a name for your flow, such as ‘Take Flower & Gift Orders on WhatsApp Automatically’.
• Set the trigger event to ‘Keyword Reject Match’ to initiate the chatbot.

After setting the trigger, you will need to define keywords that will activate your chatbot. For example, add keywords like “order”, “gifts”, and “flowers”. This way, whenever a user sends one of these keywords, the chatbot will respond automatically.

3. Designing the Chatflow for Customer Interaction

Now that you have set up the basic trigger, it’s time to design the interaction flow using Pabbly Chatflow. Start by dragging and dropping a text node to send a welcome message to users when they initiate a conversation. Include buttons like ‘View Catalog’ to guide users further.

• Add a list node to present the catalog of flowers and gifts.
• Include items like flowers, cakes, and personalized gifts in the catalog.
• Connect buttons for each item to allow users to place an order or go back to the catalog.

After setting up the catalog, ensure that each product has corresponding actions to collect customer information, such as quantity, name, and delivery address. This will allow you to process orders effectively.

4. Integrating Google Sheets with Pabbly Chatflow

To keep track of orders, you can integrate Google Sheets with Pabbly Chatflow. This integration allows you to save customer responses automatically. Start by creating a new workflow in Pabbly Connect that connects your chatbot to Google Sheets.

In Pabbly Connect, set the trigger app to Pabbly Chatflow and select the event as ‘New Message Received’. This will allow you to capture the data sent from the WhatsApp chatbot. Then, copy the webhook URL provided and paste it into the API request action in Pabbly Chatflow.

Next, map the fields in Pabbly Connect to the corresponding columns in your Google Sheet, such as full name, address, product, and quantity. This mapping ensures that each order is recorded accurately as it comes in.

5. Finalizing and Testing Your WhatsApp Chatbot

Once you have integrated Google Sheets, it’s time to finalize your chatbot. In Pabbly Chatflow, ensure all nodes are connected properly and save your flow. You can test the chatbot by sending a message from your WhatsApp to see if it responds correctly.

Monitor the inbox section in Pabbly Chatflow to verify that messages are being received and that automated replies are being sent. This will confirm that your chatbot is functioning as intended, allowing you to take flower and gift orders automatically.

After successful testing, you can promote your WhatsApp number to customers, enabling them to place orders anytime. This automation not only saves time but also enhances customer satisfaction.

Conclusion

Using Pabbly Chatflow, you can easily automate flower and gift orders on WhatsApp. This step-by-step tutorial has guided you through accessing Pabbly Chatflow, creating a chatbot, integrating Google Sheets, and testing your setup. Start using this powerful tool today to enhance your business!