How to Take Flower & Gift Orders on WhatsApp Automatically Using Pabbly Chatflow

Learn how to automate flower and gift orders on WhatsApp using Pabbly Chatflow. Step-by-step guide to creating a WhatsApp chatbot for your business. This detailed guide shows you how to build powerful chat automation that engages visitors and converts prospects—without any coding required.

Watch Step By Step Video Tutorial Below

1. Create a WhatsApp Chatbot Using Pabbly Chatflow

To take flower and gift orders on WhatsApp automatically, you need to create a WhatsApp chatbot using Pabbly Chatflow. This chatbot will respond to customer queries 24/7, even when you are busy. Start by accessing Pabbly Chatflow by entering the URL in your browser.

Once on the Pabbly Chatflow landing page, sign in or sign up for a free account. New users will receive 100 free credits each month to practice building chatbots. After logging in, you will be directed to the dashboard where you can begin creating your chatbot.

2. Setting Up the Chatbot Flow in Pabbly Chatflow

In this section, you will set up the flow for your chatbot in Pabbly Chatflow. Click on the ‘Flows’ option in the sidebar to access the flow builder. Here, you can create a new flow by clicking the ‘Add Flow’ button. Name your flow ‘Take Flower and Gift Orders on WhatsApp Automatically’ and select the trigger event.

• Choose the trigger event as ‘Keyword’ and specify the keywords that will initiate the chatbot, such as ‘order’.
• Drag and drop a text button node to send a welcome message to users when they initiate the chat.

After setting the keywords, add buttons for user interaction, such as ‘View Catalog’ and ‘Place Order’. Each button will lead to different actions in the chatbot, enhancing the user experience.

3. Adding Product List and Order Collection in Pabbly Chatflow

Next, you will enhance your chatbot to provide a product list and collect orders using Pabbly Chatflow. When a user selects the ‘View Catalog’ button, you can create a list of products using the list node. Provide a header, body, and footer for the list.

• Include items such as flowers, cakes, and personalized gifts in the catalog.
• For the ‘Place Order’ button, prompt users to enter their product choice, quantity, name, and delivery address.

Once all the information is collected, confirm the order with a message indicating that the order has been received and that a delivery update will follow shortly. This interaction streamlines the ordering process for your customers.

4. Integrating Google Sheets with Pabbly Chatflow

To maintain a record of orders, you will integrate Google Sheets with Pabbly Chatflow. After collecting user responses, use the API request node to send this data to Google Sheets. Start by creating a workflow in Pabbly Connect, which links Pabbly Chatflow and Google Sheets.

In Pabbly Connect, select the trigger as ‘New Message Received’ from Pabbly Chatflow. Copy the webhook URL generated and paste it into the API request action in Pabbly Chatflow. Map the fields such as full name, address, product, and quantity to the corresponding fields in your Google Sheet.

Once set up, test the connection to ensure that data flows correctly from Pabbly Chatflow to Google Sheets. This integration allows you to keep track of all orders while automating the process.

5. Finalizing the Chatbot Flow in Pabbly Chatflow

After integrating Google Sheets, finalize your chatbot flow in Pabbly Chatflow. Add a final message that confirms the order to the customer, thanking them for their purchase. Save your flow to ensure all changes are recorded.

To test your chatbot, send a message to your WhatsApp number linked with Pabbly Chatflow. Observe how the chatbot responds, providing catalog options and collecting order details seamlessly. This testing phase is crucial to ensure everything functions as expected.

Once satisfied with the performance, your WhatsApp chatbot is ready to take flower and gift orders automatically, enhancing your business operations and customer experience.

Conclusion

Using Pabbly Chatflow, you can automate flower and gift orders on WhatsApp effectively. This tutorial has guided you through creating a chatbot that interacts with customers, collects orders, and maintains records in Google Sheets, streamlining your business operations.