How to Set Up SMS Notifications for Stripe Refunds Using Pabbly Connect

Learn how to set up SMS notifications for Stripe refunds using Pabbly Connect and Twilio in this detailed tutorial. Follow the exact steps for seamless integration.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Stripe and Twilio Integration

To set up SMS notifications when a refund is created in Stripe, start by accessing Pabbly Connect. Go to the URL Pabbly.com/connect and log in to your account. If you are a new user, you can sign up for free and receive 100 tasks to get started.

Once logged in, you will be directed to the Pabbly Connect dashboard. Click on the blue tab labeled ‘Create Workflow’. This is where you will initiate the integration process between Stripe and Twilio for SMS notifications.

2. Creating a Workflow in Pabbly Connect

In this step, you will create a workflow to manage the integration. Name your workflow something like ‘Stripe to Twilio Integration’ and click on the ‘Create’ button. This action will open a new window where you can set up the trigger and action for your workflow.

• Choose Stripe as your trigger application.
• Select the trigger event as ‘New Refund’.
• Copy the webhook URL provided by Pabbly Connect.

This webhook URL will act as a bridge between Stripe and Pabbly Connect. After copying the URL, you’ll need to set it up in your Stripe account.

3. Setting Up Stripe Webhooks

Log in to your Stripe account and navigate to the ‘Developers’ section, then click on ‘Webhooks’. Here, you will add a new endpoint. Paste the webhook URL from Pabbly Connect into the designated field.

Next, select the latest API version and choose the event type. For this integration, you will select ‘Charge Refunded’ as the event. After configuring these settings, click on ‘Add Endpoint’ to finalize the setup.

4. Testing the Webhook with a Refund

To test if the webhook is working correctly, you need to create a refund in Stripe. Go to the ‘Payments’ section, select a payment, and click on ‘Refund Payment’. After confirming the refund, check back in Pabbly Connect to see if the webhook response has been recorded.

• Ensure that the refund amount is recorded correctly.
• Verify that all necessary data points are captured.

Once the webhook response is received, you can proceed to set up the next steps in your workflow.

5. Sending SMS Notifications via Twilio

Now that you have the refund data, the next step is to send an SMS notification using Twilio. Add an action step in Pabbly Connect and select Twilio as the application. Choose the action event ‘Send SMS’. Connect your Twilio account by entering the required credentials, including Account SID and Auth Token.

After connecting, compose the SMS body. You can include dynamic fields such as the customer’s name and refund amount by mapping them from the previous steps. Finally, click on ‘Save and Send Test Request’ to send the SMS.

Conclusion

In this tutorial, we explored how to set up SMS notifications for refunds created in Stripe using Pabbly Connect and Twilio. By following these steps, you can ensure that your clients are promptly notified of any refund actions. This integration helps enhance customer communication and satisfaction.