How to Set Up an AI-Agent to Reply to Feedback Automatically Using Pabbly Connect

Learn to set up an AI agent to automatically reply to feedback using Pabbly Connect, Google Forms, and Gmail. Step-by-step tutorial included. Build sophisticated automated workflows in less time than you think. This guide translates complex integrations into straightforward steps for immediate implementation.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Feedback Automation

In this section, we will learn how to set up Pabbly Connect to automate replies to feedback received through Google Forms. Begin by signing up for a free account on Pabbly Connect. Once logged in, navigate to the dashboard where you will create a new workflow.

Click on the ‘Create Workflow’ button and name your workflow, for instance, ‘AI Agent to Send Email on Customer Feedback’. After naming the workflow, select the appropriate folder in your Pabbly Connect account and click ‘Create’ to open the workflow interface.

2. Triggering Automation with Google Forms

To set up the trigger for our automation, we will connect Google Forms to Pabbly Connect. In the trigger step, choose Google Forms as the app and select the event type as ‘New Response Received’. This will allow Pabbly Connect to capture form submissions automatically.

• Select Google Forms from the app list.
• Choose ‘New Response Received’ as the trigger event.
• Copy the webhook URL generated by Pabbly Connect.

Next, go to your Google Form, click on the ‘Responses’ tab, and link the form to a Google Sheet. This will store all the responses. After linking, go to ‘Extensions’, click on ‘Pabbly Connect Webhooks’, and select ‘Initial Setup’. Here, paste the webhook URL and specify the trigger column, which is usually the last column where responses are stored. Click ‘Submit’ to complete the setup.

3. Integrating OpenAI for Email Generation

After setting up the Google Forms trigger, it’s time to integrate OpenAI with Pabbly Connect. Add a new action step and select OpenAI as the app. Choose ‘ChatGPT’ as the action event to generate personalized email replies based on the feedback received.

To connect OpenAI, you will need your API key. Log into your OpenAI account, navigate to the API key section, and create a new secret key. Copy this API key and paste it into Pabbly Connect to establish the connection. Once connected, select the AI model you want to use, such as GPT-4, and set up the prompt for generating the email content.

• Specify your business details in the prompt.
• Map the feedback details from the trigger step into the prompt.
• Request the response in JSON format for structured output.

Click ‘Save and Send Test Request’ to verify that OpenAI generates the email content correctly based on the feedback received.

4. Sending Emails via Gmail Integration

The final step involves sending the generated email using Gmail through Pabbly Connect. Add another action step and select Gmail as the application. Choose ‘Send Email (Version 2)’ as the action event.

Connect your Gmail account to Pabbly Connect by clicking on ‘Connect with Gmail’. After granting the necessary permissions, map the recipient’s email address from the feedback response. Specify the sender name, subject line, and email body using the mapped responses from OpenAI.

Map the recipient’s email address from the Google Form responses. Use the subject line generated by OpenAI. Insert the email body generated by OpenAI.

Finally, click ‘Save and Send Test Request’ to send a test email. Check your Gmail account to confirm that the email has been sent successfully, ensuring the AI agent functions as intended.

5. Conclusion

In this tutorial, we successfully set up an AI agent to automatically reply to feedback using Pabbly Connect, Google Forms, and Gmail. The integration allows businesses to efficiently manage customer feedback and respond in a personalized manner. By following these steps, you can implement a similar system for your own feedback processes.

Utilizing Pabbly Connect not only streamlines the feedback response process but also enhances customer satisfaction by providing timely responses. Start automating your feedback replies today!