How to Send WhatsApp Messages on Subscription Expiration Using Pabbly Connect

Learn how to automatically send WhatsApp messages on subscription expiration using Pabbly Connect and Pabbly Connect in this detailed tutorial. Learn to create powerful connections between your critical applications without requiring specialized programming knowledge or extensive technical background.

Watch Step By Step Video Tutorial Below

1. Introduction to Pabbly Connect and Subscription Expiration

In this tutorial, we will explore how to use Pabbly Connect to automatically send WhatsApp messages when a subscription expires. This process is crucial for businesses that rely on subscription models, such as streaming services.

By integrating Pabbly Subscription Billing with WhatsApp Cloud API through Pabbly Connect, you can ensure your customers are promptly notified about their subscription status. This automation not only enhances customer experience but also encourages renewals.

2. Setting Up Pabbly Connect for Automation

To get started, log in to your Pabbly Connect account. If you are a new user, you can sign up for free and explore the features available. Once logged in, navigate to the dashboard and click on the ‘Create Workflow’ button.

Here are the steps to set up your workflow:

• Click on ‘Create Workflow’ and give it a name, such as ‘Notify Customer on Subscription Expiration.’
• Select ‘Pabbly Subscription Billing’ as the trigger application.
• Choose ‘Subscription Expired’ as the trigger event.

With these steps, you will have set the foundation for your automation using Pabbly Connect.

3. Connecting Pabbly Subscription Billing with Pabbly Connect

Next, you need to connect your Pabbly Subscription Billing account to Pabbly Connect. This is done by copying the webhook URL provided by Pabbly Connect and adding it to your Pabbly Subscription Billing settings.

To complete this connection, follow these steps:

• Go to your Pabbly Subscription Billing account and navigate to the ‘Settings’ tab.
• Under the ‘Webhooks’ section, click on ‘Add Webhook’ and paste the copied URL.
• Save the settings to establish the connection.

Once configured, Pabbly Subscription Billing will send subscription expiration details to Pabbly Connect whenever a subscription ends.

4. Sending WhatsApp Messages Using Pabbly Connect

Now that you have connected Pabbly Subscription Billing with Pabbly Connect, the next step is to set up the WhatsApp integration. You will use the WhatsApp Cloud API to send notifications to your customers.

Follow these steps to configure WhatsApp messaging:

Search for ‘WhatsApp Cloud API’ in Pabbly Connect and select ‘Send Template Message’ as the action event. Connect your WhatsApp account by entering the required credentials such as token, phone number ID, and business account ID. Map the required fields such as customer name, subscription details, and the message template you created in WhatsApp.

By completing these steps, you will enable Pabbly Connect to send automated WhatsApp messages to customers whose subscriptions have expired.

5. Testing Your Workflow in Pabbly Connect

After setting up the WhatsApp messaging, it is crucial to test the entire workflow to ensure everything is functioning correctly. This involves manually expiring a subscription in Pabbly Subscription Billing to trigger the automation.

To test your setup:

Expire a test subscription in your Pabbly Subscription Billing account. Check the response in Pabbly Connect to ensure that the subscription expiration data is captured. Verify that the WhatsApp message is sent to the customer’s number successfully.

Testing ensures that your automation using Pabbly Connect works seamlessly and that customers receive timely notifications about their subscription status.

Conclusion

In this tutorial, we have demonstrated how to use Pabbly Connect to automate the process of sending WhatsApp messages when subscriptions expire. By integrating Pabbly Subscription Billing with WhatsApp Cloud API, businesses can enhance customer engagement and streamline renewal processes.

Implementing this automation not only saves time but also ensures that your customers are always informed about their subscription status, leading to higher retention rates. Start using Pabbly Connect today to take advantage of these powerful automation capabilities.