How to Send WhatsApp Messages on Mautic Form Submissions Using Pabbly Connect

Learn how to automate sending WhatsApp messages on Mautic form submissions using Pabbly Connect. Step-by-step tutorial with detailed instructions. Discover hidden automation capabilities within your existing tools. This guide shows you how to connect your essential applications and permanently eliminate redundant manual processes.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Mautic Integration

To automate sending WhatsApp messages on Mautic form submissions, we will use Pabbly Connect. First, log in to your Pabbly Connect account or create a free account if you haven’t done so already. After logging in, navigate to the dashboard and click on the ‘Create Workflow’ button.

Give your workflow a name, such as ‘Mautic to Interact’. This workflow will allow us to connect Mautic to the Interact platform to send WhatsApp messages. After naming your workflow, click on the ‘Create’ button to proceed.

2. Configuring the Trigger in Pabbly Connect

In the workflow interface, you will see two sections: the trigger and action windows. Start by selecting Mautic as the app in the trigger window. In the trigger event dropdown, choose ‘New Form Entry’. This event will allow Pabbly Connect to capture form submissions from Mautic. using Pabbly Connect

• Select Mautic as the app.
• Choose ‘New Form Entry’ as the trigger event.
• Copy the provided webhook URL from Pabbly Connect.

Next, go to your Mautic account and navigate to the dashboard. Click on the settings option in the top right corner, and select ‘Webhooks’. Click on the ‘New’ button, and enter a name for the webhook, such as ‘Pabbly Webhook’. In the webhook URL field, paste the URL you copied from Pabbly Connect. Set the webhook event to ‘Form Submit’ and click on ‘Apply’ to save.

3. Integrating WhatsApp with Pabbly Connect

Now that we have set up the trigger, the next step is to configure the action to send the WhatsApp message. In the action window, search for the Interact app and select it. Choose ‘Send WhatsApp Template Message’ as the action event. Click on ‘Connect’ to link your Interact account with Pabbly Connect. using Pabbly Connect

To connect your Interact account, you will need the secret key from your Interact settings. Navigate to your Interact account, go to settings, and find the developer settings to copy the secret key. Paste this key back into Pabbly Connect and click on ‘Save’ to establish the connection.

4. Mapping Data for WhatsApp Messages

Once the Interact account is connected, you need to map the user’s phone number to send the WhatsApp message. In the action setup, enter the user’s phone number in the specified field. You can either enter the country code and phone number separately or use a single field for the full number. using Pabbly Connect

• Map the phone number from the Mautic response.
• Enter the template code name for the WhatsApp message.
• Specify the language code for the message.

After mapping the phone number, you can add the template code name for the message you want to send, specify the language code, and fill in any dynamic variables required for the message body. This ensures that the message is personalized for each user based on their submission.

5. Testing the Integration with Pabbly Connect

After setting up the mappings and configurations, it’s time to test the integration. Submit a new form entry in Mautic with the user details. Once the form is submitted, Pabbly Connect will capture the submission and send the WhatsApp message via Interact. using Pabbly Connect

Check the WhatsApp account of the user to confirm that the message has been received. If successful, you will see the personalized message reflecting the user’s name and other details included in the template. This confirms that the automation workflow is functioning correctly.

Conclusion

In this tutorial, we demonstrated how to send WhatsApp messages on Mautic form submissions using Pabbly Connect. By following the steps outlined, you can automate your communication process effectively, ensuring timely responses to user submissions. With Pabbly Connect, integrating various applications has never been easier, allowing you to enhance your workflow and improve user engagement.