How to Send WhatsApp Messages on Failed Instamojo Payment using Pabbly Chatflow

Learn to automate WhatsApp messages for failed Instamojo payments using Pabbly Chatflow in this step-by-step tutorial. Enhance customer engagement effortlessly! Explore how leading businesses automate customer interactions with carefully designed chat sequences that feel natural and helpful.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Chatflow for WhatsApp Integration

To start automating WhatsApp messages for failed Instamojo payments, you need to access Pabbly Chatflow. Begin by visiting the Pabbly website and signing in to your account. If you’re a new user, you can sign up for free and explore the application with 100 tasks free every month.

Once logged in, navigate to the Pabbly Chatflow interface. This platform allows you to automate communication with your customers based on various triggers. In this case, we will set it up to send messages when a payment fails. Ensure you have your WhatsApp Business Account ready for integration.

2. Creating a Workflow in Pabbly Connect

Next, you will create a workflow in Pabbly Connect to link Instamojo with Pabbly Chatflow. Click on the ‘Create Workflow’ button on your dashboard. Name your workflow something descriptive, like ‘Send WhatsApp Messages on Failed Instamojo Payments,’ and select a folder to save it in.

• Click on ‘Create’ to initialize your workflow.
• Choose Instamojo as your trigger application.
• Select the trigger event as ‘Failed Payment’.

After selecting the trigger, Pabbly Connect will provide you with a Webhook URL. This URL will be used to connect your Instamojo account to the workflow. Copy this URL as you will need it shortly.

3. Configuring the Webhook in Instamojo

To link Instamojo with your Pabbly Connect workflow, log into your Instamojo account. Navigate to the smart pages section and select the page you want to automate. Click on the three dots next to the page and select ‘Edit Page’. using Pabbly Connect

In the page settings, switch the webhook option on. Paste the Webhook URL you copied earlier into the designated field. Choose ‘Failed Payments’ as the information to be sent. Save the changes to ensure that your Instamojo account is now connected to Pabbly Chatflow.

4. Sending WhatsApp Messages Using Pabbly Chatflow

Now that you have set up the webhook, it’s time to configure Pabbly Chatflow to send automated WhatsApp messages. First, you will need to create a message template in Pabbly Chatflow. Go to the template section and click on ‘Add New Template’.

• Choose a template category and name your template.
• Fill in the message details, including any variables to personalize the message.
• Save the template once you are satisfied with it.

Next, return to your Pabbly Connect workflow. Set the action application to Pabbly Chatflow and select ‘Send CURL Request’ as the action event. You will need to connect your Pabbly Chatflow account by entering your API token.

5. Testing the Integration for Success

With everything set up, it’s time to test the integration. Perform a test submission in your Instamojo account to simulate a failed payment. Ensure that all details entered are correct, except for the payment details to trigger a failure.

Once the payment fails, check your Pabbly Chatflow inbox to see if the automated WhatsApp message was sent successfully. This message should notify the customer about the failed payment and offer assistance or alternative payment options. If everything is configured correctly, the message will be sent automatically without any manual intervention.

By integrating Instamojo with Pabbly Chatflow, you can enhance customer engagement and improve conversion rates by addressing payment issues proactively. This automation saves time and ensures timely communication with your customers.

Conclusion

In this tutorial, we explored how to send WhatsApp messages on failed Instamojo payments using Pabbly Chatflow. By setting up this integration, you can streamline customer communication and enhance their experience effortlessly.