How to Send WhatsApp Messages on Customer Feedback Form Submission Using Pabbly Connect

Learn how to automate WhatsApp messages based on Google Forms submissions using Pabbly Connect. Step-by-step tutorial for seamless integration. This comprehensive guide reveals exactly how to connect your applications and automate repetitive tasks — accessible for professionals of all technical backgrounds.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To start sending WhatsApp messages upon customer feedback submission, you’ll first need to access Pabbly Connect. This platform allows seamless integration between Google Forms and WhatsApp, automating your communication process.

Begin by creating your free account on Pabbly Connect. Once logged in, navigate to your dashboard and click on the blue button labeled ‘Create Workflow’. Here, you can name your workflow, for example, ‘Auto Reply on WhatsApp for Feedback’.

2. Setting Up Google Forms Trigger Using Pabbly Connect

In this step, you will set up Google Forms as your trigger application in Pabbly Connect. This means that whenever a customer submits feedback via your form, it will trigger an action in WhatsApp.

To do this, select Google Forms as your trigger application and choose the event ‘New Response in Spreadsheet’. This will allow you to capture the responses from your Google Form submissions. You will then need to connect Google Forms with Pabbly Connect using a webhook URL.

• Copy the webhook URL provided by Pabbly Connect.
• Go to your Google Sheets linked with the form and install the Pabbly Connect Webhooks add-on.
• Set up the webhook by pasting the copied URL into the add-on.

After completing these steps, your Google Forms will send submission data directly to Pabbly Connect, allowing you to automate WhatsApp messages based on customer feedback.

3. Configuring WhatsApp Messages with Pabbly Connect

Now that you have set up the trigger, it’s time to configure WhatsApp messages. This is where Pabbly Connect shines by allowing you to send personalized messages based on the feedback rating.

Using the router feature in Pabbly Connect, you can set conditions based on the ratings received. For instance, if the rating is less than 3, you can send a different message than for ratings of 3 or higher. Here’s how to set it up:

• Add a router step in your workflow.
• Set conditions for ratings less than 3 and greater than or equal to 3.
• For each condition, connect to the WhatsApp application to send messages.

This setup ensures that customers receive appropriate responses based on their feedback ratings, enhancing customer engagement through Pabbly Connect.

4. Testing the Integration of Google Forms and WhatsApp via Pabbly Connect

Once you have configured your workflow, it’s crucial to test the integration. This step ensures that everything is functioning correctly before going live. In Pabbly Connect, you can easily test the connection.

Submit a test response through your Google Form and check if the data appears in Pabbly Connect. If everything is set up correctly, you should see the WhatsApp message sent to the specified number. Make sure to check the response in your WhatsApp application as well.

To effectively test the integration, follow these steps:

Submit a dummy feedback form with various ratings. Monitor the Pabbly Connect dashboard for incoming data. Check your WhatsApp for the corresponding messages.

By testing the integration, you can ensure that your automated system is ready to handle real customer feedback seamlessly with the help of Pabbly Connect.

5. Conclusion: Automate Your Customer Feedback Process with Pabbly Connect

In conclusion, using Pabbly Connect to send WhatsApp messages based on Google Forms submissions is an effective way to enhance customer communication. By following the outlined steps, you can automate responses based on customer feedback ratings.

This automation not only saves time but also improves customer satisfaction by providing timely responses. With Pabbly Connect, you can easily manage your workflows and ensure your customers feel valued after providing feedback.