How to Send Twilio SMS for New Jira Service Management Requests Using Pabbly Connect

Learn how to automate sending Twilio SMS for new Jira Service Management requests using Pabbly Connect in this step-by-step tutorial. Build sophisticated automated workflows in less time than you think. This guide translates complex integrations into straightforward steps for immediate implementation.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To begin automating SMS notifications for new Jira Service Management requests, first, access Pabbly Connect. Head to the Pabbly website, where you’ll find options to sign in or sign up for a free account. Signing up gives you access to free tasks each month, making it an excellent choice for new users.

Once logged in, locate the ‘Create Workflow’ button at the top right corner. Here, you will name your workflow, for example, ‘Jira Service Management Integration’. This sets the stage for your automation process, which will be built around triggers and actions using Pabbly Connect.

2. Setting Up the Trigger for Jira Service Management

Next, you will configure the trigger in Pabbly Connect. Select ‘Jira Service Management’ as the trigger application and choose ‘New Issue Created’ as the trigger event. This event will initiate the workflow whenever a new issue is created in Jira.

• Choose ‘Jira Service Management’ from the application list.
• Select ‘New Issue Created’ as the trigger event.
• Copy the webhook URL provided by Pabbly Connect.

This webhook URL is crucial as it connects Jira Service Management to Pabbly Connect. You will need to paste this URL into your Jira settings to complete the integration.

3. Configuring Jira Service Management to Use the Webhook

After copying the webhook URL, log into your Jira Service Management account. Navigate to ‘Project Settings’, then to ‘Automation’. Here, you will create a new rule that uses the webhook URL you copied earlier.

• Select ‘Create Rule’ in the Automation section.
• Choose ‘Issue Created’ from the triggers.
• Add a new action to send a web request.

Paste the webhook URL into the URL field and select ‘Issue Data in Jira Format’ for the request body. Save the rule and ensure it’s turned on, allowing it to listen for new issues created in Jira. This setup ensures that Pabbly Connect can receive data from Jira when a new issue is created.

4. Sending SMS via Twilio Using Pabbly Connect

Now that your trigger is set up, it’s time to configure the action step to send an SMS using Twilio. In your Pabbly Connect workflow, add a new action and select Twilio as the application. Choose ‘Send SMS Message’ as the action event.

Connect your Twilio account by entering your Account SID and Auth Token. Map the recipient’s phone number and the message body. Customize the message to include issue details from Jira.

For example, your message could read: ‘Hi [Assigned Name], an issue titled [Issue Name] has been created with a due date of [Due Date]. Kindly look into it.’ This message structure ensures that the assigned person receives all pertinent information regarding the new issue. Save your settings in Pabbly Connect to finalize the SMS configuration.

5. Testing the Integration

With both the trigger and action configured, it’s time to test the integration. Create a new issue in Jira Service Management to see if the SMS notification is sent successfully via Twilio. Ensure that the issue type matches the conditions you set earlier in Pabbly Connect.

Once the issue is created, return to Pabbly Connect to check if the webhook received the data correctly. You should see the issue details populated in the response. If everything is set up correctly, the Twilio SMS should be sent to the designated recipient based on the issue type.

This testing phase is crucial to ensure that your automation works as intended. If the SMS is received, your integration is complete, and you can now automate SMS notifications for new Jira Service Management requests seamlessly using Pabbly Connect.

Conclusion

In this tutorial, we explored how to automate sending Twilio SMS notifications whenever a new issue is created in Jira Service Management using Pabbly Connect. This integration enhances communication and ensures timely responses to issues, improving overall workflow efficiency.