How to Send SMS When Subscription is Cancelled in Pabbly Subscription Billing

Learn how to send SMS notifications for cancelled subscriptions using Pabbly Subscription Billing. Step-by-step guide with detailed instructions. Create professional recurring billing solutions for your business with point-and-click simplicity and complete control over your financial data.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Subscription Billing for SMS Notifications

To send SMS notifications for cancelled subscriptions, you first need to access Pabbly Subscription Billing. Start by navigating to the Pabbly website and signing in or creating a new account. If you’re a new user, you can sign up for free and get 100 free tasks each month to explore the platform.

Once logged in, you’ll be directed to the dashboard of Pabbly Subscription Billing. Here, you can manage your subscriptions and settings. To set up SMS notifications, you will utilize the integration capabilities of Pabbly Connect, which allows you to automate processes between Pabbly Subscription Billing and other applications.

2. Creating a Workflow in Pabbly Connect

In this step, you will create a workflow in Pabbly Subscription Billing to automate SMS sending. Click on the ‘Create Workflow’ button in Pabbly Connect. You will be prompted to enter a name for your workflow, such as ‘Send SMS for Pabbly Subscription Billing Cancelled Subscription’. Choose a folder to save your workflow for easy access later.

• Click on the ‘Create’ button to proceed.
• You will see two sections: Trigger and Action.
• Select Pabbly Subscription Billing as your trigger application.

After setting up the trigger, you will need to define the trigger event. Choose ‘Subscription Cancelled’ from the list of options. This event will initiate the workflow whenever a subscription is cancelled, allowing you to send an SMS notification to the customer automatically.

3. Configuring Webhook in Pabbly Subscription Billing

Now, you need to configure the webhook in Pabbly Subscription Billing to connect it with Pabbly Connect. Copy the webhook URL provided in Pabbly Connect after selecting the trigger event. Navigate to your Pabbly Subscription Billing account and go to the ‘Settings’ section.

In the settings, click on ‘Webhooks’ and then select ‘Add Webhook’. Fill in the required details:

• Give a name to the webhook, such as ‘Cancelled Subscription’.
• Select the product for which the webhook is being created.
• Paste the copied webhook URL.

Make sure to select the ‘Subscription Cancelled’ event in the webhook settings to ensure it captures the correct data. Save the webhook configuration and return to Pabbly Connect to test the setup.

4. Setting Up SMS Integration with Twilio

After the webhook is configured, you will set up the action in Pabbly Subscription Billing to send SMS using Twilio. In Pabbly Connect, select Twilio as your action application. Choose the ‘Send SMS’ action event to proceed.

Next, you will need to connect your Twilio account by entering the required details such as Account SID and Authorization Token. These credentials can be found in your Twilio account dashboard. Once entered, click on ‘Save’ to establish the connection.

Enter the body of the SMS message, including dynamic fields for customer name and subscription amount. Map the customer details received from the webhook response to personalize the SMS. Specify the sender number from your Twilio account.

Once you have configured the SMS details, click on ‘Save and Send Test Request’ to verify that the SMS is sent successfully. Check your phone to confirm receipt of the message.

5. Conclusion: Sending SMS for Cancelled Subscriptions

By following these steps, you have successfully set up an automation using Pabbly Subscription Billing to send SMS notifications for cancelled subscriptions. This integration not only enhances customer communication but also streamlines your workflow.

With Pabbly Subscription Billing, you can easily manage your subscriptions and automate essential notifications. This process can be adapted for various other applications and notifications as well, making it a versatile tool for your business needs.

In this tutorial, we explored how to leverage Pabbly Subscription Billing to automate SMS notifications. This integration significantly improves customer engagement and ensures timely communication regarding subscription statuses.