How to Send SMS to Customers for Google My Business Review on WooCommerce Order Using Pabbly Connect

Learn how to automate SMS notifications for Google My Business reviews on WooCommerce orders using Pabbly Connect in this detailed tutorial. Master proven automation processes with practical implementation examples and strategic recommendations you can apply immediately in your workflow.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for WooCommerce SMS Automation

To automate SMS notifications for Google My Business reviews on WooCommerce orders, you need to start by accessing Pabbly Connect. This platform is essential for integrating your WooCommerce store with SMS services.

Begin by signing up for a free account on Pabbly Connect. Once logged in, navigate to your dashboard and click on ‘Create Workflow’. Name your workflow, for example, ‘WooCommerce to Twilio’, and click ‘Create’ to get started.

2. Connecting WooCommerce with Pabbly Connect

In this step, you’ll connect your WooCommerce store to Pabbly Connect. This allows the platform to receive order details whenever a new order is placed. In the trigger window, search for WooCommerce and select it as the app.

• Choose the trigger event as ‘New Order Created’.
• Copy the provided webhook URL from Pabbly Connect.
• Go to your WooCommerce settings and navigate to ‘Advanced’ > ‘Webhooks’.

Here, click on ‘Add Webhook’, give it a name, set the status to active, and paste the webhook URL you copied earlier. Choose the topic as ‘Order Created’ to ensure that WooCommerce sends the order details to Pabbly Connect.

3. Sending SMS Confirmation to Customers Using Twilio

Now that WooCommerce is connected to Pabbly Connect, it’s time to send SMS confirmations to customers. In the action window, search for Twilio and select it as the app.

• Select ‘Send SMS Message’ as the action event.
• Connect your Twilio account by entering the Account SID and Auth Token.
• Map the SMS body to include the customer’s name and product details.

After configuring the SMS details, click ‘Save and Send Test Request’. This will send a confirmation SMS to the customer’s phone number provided during the order.

4. Sending Review Request SMS After a Delay

After sending the confirmation SMS, you’ll want to send a review request SMS after a few days. To do this, add a delay action in your workflow using Pabbly Connect.

Choose the delay action and set it to three days. After the delay, add another action step to send an SMS through Twilio, just like before. This time, the SMS body should ask the customer for their review on your Google My Business profile.

5. Conclusion: Automate Your SMS Notifications with Pabbly Connect

By following these steps, you can automate the process of sending SMS notifications for Google My Business reviews on WooCommerce orders using Pabbly Connect. This not only saves time but also enhances customer engagement.

With Pabbly Connect, you can streamline your workflow and ensure your customers receive timely updates and requests for feedback. Start automating today to improve your business operations!