How to Send SMS Notifications for Dukaan Order Status Updates Using Pabbly Connect

Learn how to automate SMS notifications for Dukaan order status updates using Pabbly Connect. Follow our step-by-step guide for seamless integration. Master proven automation processes with practical implementation examples and strategic recommendations you can apply immediately in your workflow.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Dukaan Order Status Updates

To begin sending SMS notifications for Dukaan order status updates, first access Pabbly Connect. This platform allows you to automate workflows seamlessly. Start by signing up for a free Pabbly Connect account, which you can do by clicking the link in the description below.

Once logged into your Pabbly Connect dashboard, click on ‘Create Workflow’. Name your workflow, for example, ‘Dukaan to Twilio’, and click on ‘Create’. You will see a trigger window and an action window, which are essential for setting up your automation.

2. Configuring the Trigger Event in Pabbly Connect

In this section, you will set up the trigger event to capture order status updates from Dukaan using Pabbly Connect. In the trigger window, search for the Dukaan app and select it. Then, from the trigger event dropdown, choose ‘Order Update’.

• Select the Dukaan app in the trigger window.
• Choose ‘Order Update’ as the trigger event.
• Copy the generated webhook URL provided by Pabbly Connect.

Next, navigate to your Dukaan account. Install the Webhook plugin by going to the plugins section and searching for ‘Webhook’. After installing, create a new webhook and paste the copied URL into the callback URL field. Select ‘Order Status Updated’ as the trigger event and click on ‘Create’ to finalize the setup.

3. Testing the Trigger for Order Updates

Now that you have configured the trigger, it’s time to test if it works correctly through Pabbly Connect. Go back to your Dukaan account and navigate to the orders section. Accept an order to trigger the webhook you just set up.

Once you accept the order, return to Pabbly Connect. You should see a response indicating that the order details have been captured. This response includes crucial information such as the customer’s mobile number and the order status URL.

• Check the response in Pabbly Connect for order details.
• Ensure the customer’s mobile number is included in the response.
• Verify the order status URL is accessible.

This verification ensures that Pabbly Connect is effectively capturing order updates from your Dukaan store.

4. Sending SMS Notifications Using Twilio

After successfully testing the trigger, the next step is to configure the action to send SMS notifications using Twilio through Pabbly Connect. In the action window, search for Twilio and select it. Choose ‘Send SMS Message’ as the action event.

Click on ‘Connect’ and then select ‘Add New Connection’. To connect your Twilio account, you will need the Account SID and Auth Token from your Twilio dashboard. Copy these values from Twilio and paste them into the respective fields in Pabbly Connect.

Input the Account SID and Auth Token from Twilio. Map the SMS message body to include order details. Specify the sender’s number from your Twilio account. Map the recipient’s mobile number from the Dukaan response.

After configuring these fields, click on ‘Save & Send Test Request’. You should receive a confirmation that the SMS notification has been sent to the customer.

5. Verifying SMS Delivery to Customers

Once the SMS has been sent, it’s crucial to verify that the customer received the message. Check the SMS inbox of the customer’s mobile number to ensure they received the order status update notification sent via Pabbly Connect and Twilio.

The SMS should read something like: ‘Hello, the order status of your recent order of [Product Name] has been updated. Check your status at [Order Status URL].’ This confirmation indicates that your automation is functioning correctly.

By using Pabbly Connect, you have successfully automated the process of sending SMS notifications for Dukaan order status updates. This integration not only enhances customer communication but also streamlines your order management process.

Conclusion

In this tutorial, we explored how to automate SMS notifications for Dukaan order status updates using Pabbly Connect. By following the steps outlined, you can enhance your customer service and keep your clients informed about their order statuses effectively.