How to Send Shopify Order Notifications on WhatsApp Using Pabbly Connect

Learn how to automate Shopify order notifications on WhatsApp using Pabbly Connect. Follow this detailed tutorial for seamless integration. Master proven automation processes with practical implementation examples and strategic recommendations you can apply immediately in your workflow.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Shopify and WhatsApp Integration

To start sending Shopify order notifications on WhatsApp, you need to access Pabbly Connect. First, visit the Pabbly Connect website and sign up for a free account if you don’t have one. This platform will serve as the automation tool that connects your Shopify store with WhatsApp.

Once logged in, navigate to the dashboard where you can create a new workflow. Click on the ‘Create Workflow’ button and name it something relevant, like ‘Shopify to WhatsApp’. This workflow will enable you to automate the process of sending WhatsApp messages for new Shopify orders.

2. Configuring the Shopify Trigger in Pabbly Connect

In this step, you will set up the trigger that will notify Pabbly Connect whenever a new order is placed in your Shopify store. In the trigger window, select Shopify as the app and choose the trigger event as ‘New Order’. This tells Pabbly Connect to listen for new orders.

After selecting the trigger event, Pabbly Connect will generate a webhook URL. This URL will be used to connect Shopify to Pabbly Connect. Copy this URL and head over to your Shopify account. In the Shopify dashboard, go to Settings, then Notifications, and scroll down to the Webhooks section. Click on ‘Create Webhook’, select the event as ‘Order Creation’, set the format to JSON, and paste the copied webhook URL.

• Select ‘Order Creation’ as the event.
• Set the format to JSON.
• Paste the webhook URL from Pabbly Connect.

Click ‘Save’ to finish connecting Shopify with Pabbly Connect. Now, every time an order is placed, the order details will be sent to Pabbly Connect.

3. Receiving and Processing Order Details in Pabbly Connect

Once you have configured the webhook, it’s time to test the integration. Place a test order in your Shopify store. After the order is placed, return to your Pabbly Connect dashboard where you will see the order details captured in the trigger window. This confirms that the integration is working correctly.

The details include the customer’s name, email, and phone number, which will be crucial for sending the WhatsApp message. You can also add additional information like the expected delivery date. This is where Pabbly Connect shines, as it allows you to manipulate and format the data as needed before sending it to WhatsApp.

• Confirm that the customer details are received correctly.
• Add any additional information such as expected delivery date.
• Ensure data is formatted correctly for WhatsApp messaging.

After confirming the order details, you are ready to proceed to the next step where you will send this information to WhatsApp.

4. Sending Notifications via WhatsApp Cloud API

In this step, you will configure the action step in Pabbly Connect to send WhatsApp messages. Click on ‘Add Action Step’ and select WhatsApp Cloud API from the app list. Choose ‘Send Template Message’ as the action event.

Next, you will need to connect your WhatsApp Cloud API account. Enter the required details such as the token, phone number ID, and WhatsApp business account ID. If you haven’t set up a WhatsApp Cloud API account yet, you can refer to the Pabbly Connect resources for guidance on creating one.

Connect your WhatsApp Cloud API account to Pabbly Connect. Select the template message you created for order notifications. Map the customer’s phone number and order details to the message body fields.

After setting up the action step, send a test message to confirm that everything is working correctly. Your WhatsApp message should include the customer’s name, order details, and expected delivery date, demonstrating the effectiveness of Pabbly Connect in automating your notifications.

5. Final Testing and Conclusion

Now that you have set up the complete workflow, it’s essential to test the entire process. Place another order in your Shopify store and ensure that the WhatsApp message is sent out automatically with all the correct details. This testing phase is crucial to confirm that your integration is functioning as intended.

Once you verify that the WhatsApp notifications are being sent successfully for new orders, you can confidently use this automation in your Shopify store. With Pabbly Connect, you streamline your order notification process, saving time and enhancing customer communication.

In summary, using Pabbly Connect to integrate Shopify and WhatsApp Cloud API allows you to automate order notifications efficiently. This setup not only improves your workflow but also enhances customer satisfaction by providing timely updates on their orders.

Conclusion

This guide summarizes the key points and helps you understand the essential features and benefits of using this tool.

By following this tutorial, you can easily implement automated Shopify order notifications on WhatsApp using Pabbly Connect. This integration will help keep your customers informed and engaged with their purchases, ultimately enhancing their shopping experience.