How to Respond to Feedback Automatically Using Pabbly Connect and OpenAI

Learn how to automate feedback responses using Pabbly Connect, Google Forms, OpenAI, and Gmail in this detailed tutorial. Discover hidden automation capabilities within your existing tools. This guide shows you how to connect your essential applications and permanently eliminate redundant manual processes.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To start automating feedback responses, first access Pabbly Connect by visiting the URL Pabbly.com/connect. This platform serves as the central hub for integrating various applications like Google Forms, OpenAI, and Gmail.

Once on the Pabbly Connect website, you can either sign in if you are an existing user or sign up for free if you are new. Signing up gives you 100 free tasks to explore the platform. After logging in, navigate to the dashboard where you can create a new workflow.

2. Creating a Workflow in Pabbly Connect

In this section, you will create a workflow to automatically respond to feedback using Pabbly Connect. Click on the ‘Create Workflow’ button and name your workflow something like ‘Automatically Respond to Feedback Using OpenAI’.

Next, you will set up the trigger application. Click on ‘Google Forms’ and select the trigger event as ‘New Response Received’. This means the workflow will activate every time a new response is submitted through your Google Form.

• Select the Google Forms application as the trigger.
• Choose the ‘New Response Received’ trigger event.
• Copy the webhook URL provided by Pabbly Connect.

After copying the webhook URL, you will need to connect it to your Google Form to complete the setup. This connection allows Pabbly Connect to receive data from the form submissions.

3. Setting Up Google Forms for Feedback

Now that you have the webhook URL from Pabbly Connect, open your Google Form. Ensure that your form includes fields such as first name, last name, email address, and feedback. This information is essential for generating personalized responses.

To connect the Google Form to Pabbly Connect, you need to set the last question as required. This ensures that the form cannot be submitted without completing all fields. Next, navigate to the responses tab and click on the three dots to select the response destination. Create a new spreadsheet to collect the responses.

• Set the last question as required to ensure complete submissions.
• Create a new spreadsheet to collect responses from the form.
• Format the spreadsheet for clarity and ease of use.

After setting up your form, you can test it by submitting a response. This will allow you to verify that the data is being captured in your Google Sheet correctly.

4. Integrating OpenAI and Gmail with Pabbly Connect

Once you have confirmed that the Google Form is set up correctly, return to Pabbly Connect to add the next action application: OpenAI. Select OpenAI as your action application and choose the ‘Generate Content’ action event.

To connect OpenAI with Pabbly Connect, you will need to provide an API key. This key can be generated from your OpenAI account. After generating the key, paste it into Pabbly Connect to establish the connection.

Select OpenAI as the action application. Choose ‘Generate Content’ as the action event. Paste your OpenAI API key into Pabbly Connect.

In the OpenAI setup, you will configure the prompt to generate a response based on the feedback received. This allows for dynamic responses tailored to each submission.

5. Sending Email Responses via Gmail

The final step in your workflow is to send the generated response via Gmail. In Pabbly Connect, add Gmail as the next action application and select the ‘Send Email’ action event.

Connect your Gmail account to Pabbly Connect, and then you will need to fill in the recipient’s email address, subject, and body of the email. Use the mapped data from the previous steps to personalize the email content, including the first name of the respondent and the generated response from OpenAI.

Select Gmail as the action application. Choose ‘Send Email’ as the action event. Map the recipient’s email and personalize the email content.

After configuring the email settings, test the workflow to ensure that the email is sent successfully with the correct content. This completes the integration process using Pabbly Connect to automate feedback responses.

Conclusion

In this tutorial, we explored how to automate feedback responses using Pabbly Connect, Google Forms, OpenAI, and Gmail. By following the steps outlined, you can efficiently manage feedback and enhance communication with respondents. Automating these processes not only saves time but also improves the overall user experience.