How to Reply to Old Google Business Profile Reviews Using Pabbly Connect

Learn how to automate replies to old Google Business Profile reviews using Pabbly Connect and AI agents. Step-by-step tutorial included. Explore systematic approaches to creating efficient automation solutions that convert technical concepts into practical, implementable instructions.

Watch Step By Step Video Tutorial Below

1. Introduction to Pabbly Connect for Google Business Profile Reviews

In this section, we will explore how to use Pabbly Connect to automate replies to old Google Business Profile reviews. This integration allows you to efficiently manage your reviews without manual intervention. By utilizing Pabbly Connect, you can schedule an AI agent to fetch unreplied reviews every few minutes.

To get started, you need to sign up for a free account on Pabbly Connect. Once you have access to the dashboard, you can create a workflow specifically for replying to reviews. This automated process ensures that no review goes unanswered, enhancing your customer engagement.

2. Creating a Workflow in Pabbly Connect

The first step in setting up your AI agent is to create a new workflow in Pabbly Connect. Click on the ‘Create Workflow’ button and name it something like ‘AI Agent for Google Business Profile Replies’. This name helps you easily identify the workflow later.

• Click on ‘Create’ to proceed to the workflow interface.
• Select the trigger event to schedule your workflow at regular intervals.
• Set the interval to fetch reviews every 10 minutes.

After configuring the trigger, click on ‘Save’ to finalize the setup. This step ensures that your AI agent is set to run at the chosen frequency, fetching unreplied reviews from your Google Business Profile.

3. Fetching Reviews from Google Business Profile

Once your workflow is created, the next step is to fetch unreplied reviews from your Google Business Profile using Pabbly Connect. Search for the Google Business Profile app in the action window and select the ‘Fetch Review’ action event.

Connect your Google Business Profile by clicking on ‘Sign in with Google’ and selecting the appropriate account. Once connected, choose the location and specify that you want to fetch unreplied reviews. Ensure to select the option to ignore rating-only reviews if you want to respond to comments as well.

• Select the ‘Unreplied’ option to focus only on reviews that need responses.
• Click on ‘Save and Send Test Request’ to verify the connection.

This will allow you to confirm that the AI agent successfully retrieves the latest unreplied review from your Google Business Profile, setting the stage for generating a response.

4. Generating Replies Using OpenAI

After fetching the reviews, the next step is to generate replies using OpenAI through Pabbly Connect. Add a new action step and select OpenAI as the app. Choose the ‘Chat GPT’ action event to create personalized responses to the reviews.

Connect your OpenAI account by entering the API key. You can obtain this key from your OpenAI dashboard. Once connected, you will need to specify the AI model, typically GPT-3 or GPT-4, and provide a prompt that guides the AI in crafting an appropriate response.

Include the reviewer’s name, star rating, and comment in the prompt. Click ‘Save and Send Test Request’ to generate the reply.

This process allows the AI to create a thoughtful and engaging response based on the review content, ensuring that your replies are both relevant and professional.

5. Posting Replies to Google Business Profile

The final step in the automation process is to post the generated replies back to your Google Business Profile using Pabbly Connect. Add another action step and select Google Business Profile again, this time choosing the ‘Create Reply’ action event.

Use the existing connection from the previous steps to avoid reconnecting. Map the review name and the generated reply content to the respective fields in this action step. This ensures that the correct reply is associated with each review.

Select the appropriate review from the dropdown list. Click ‘Save and Send Test Request’ to post the reply.

After successfully posting, you can refresh your Google Business Profile to see the reply live. This automated system will continue to run at your specified interval, ensuring that all unreplied reviews are addressed promptly.

Conclusion

Using Pabbly Connect, you can effectively automate the process of replying to old Google Business Profile reviews. This integration not only saves time but also enhances customer engagement by ensuring timely responses to feedback. By following the steps outlined in this tutorial, you can set up an AI agent that continuously monitors and replies to reviews with professional and personalized messages.