How to Notify Customers Automatically via Twilio for WooCommerce Orders

Learn how to automate customer notifications for WooCommerce orders using Pabbly Connect and Twilio in this detailed tutorial. Follow the steps for seamless integration! Discover hidden automation capabilities within your existing tools. This guide shows you how to connect your essential applications and permanently eliminate redundant manual processes.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for WooCommerce Integration

To start automating customer notifications via Twilio for WooCommerce orders, you need to access Pabbly Connect. If you’re an existing user, simply log in to your account. If you’re new, visit pabbl.com/connect to sign up for free.

Pabbly Connect offers a free plan that allows you to send up to 100 SMS notifications monthly. This is a great way to explore its capabilities and decide if you want to purchase a subscription for more features. Once logged in, navigate to the workflow builder to begin creating your automation.

2. Creating a Workflow in Pabbly Connect

In Pabbly Connect, the workflow builder is where the magic happens. Click on the ‘Add Trigger’ button to start your automation. For the trigger application, search for ‘WooCommerce’ and select it. using Pabbly Connect

• Select ‘New Order Created’ as the event.
• Click on ‘Connect’ to generate a webhook URL.
• Copy the generated webhook URL for use in WooCommerce.

Once you have the webhook URL, you’ll set it up in your WooCommerce settings to ensure that every new order triggers a notification.

3. Configuring WooCommerce Settings

Next, you need to configure your WooCommerce settings to integrate with Pabbly Connect. In your WordPress dashboard, navigate to WooCommerce settings and go to the ‘Advanced’ tab.

• Click on ‘Webhooks’ and then ‘Add Webhook’.
• Name your webhook (e.g., ‘New Order’) and set the status to ‘Active’.
• Set the Topic to ‘Order Created’ and paste the webhook URL you copied earlier.

After saving the webhook, you will have successfully connected WooCommerce to Pabbly Connect. This allows the workflow to trigger whenever a new order is placed.

4. Capturing Order Details for SMS Notifications

With your webhook set up, it’s time to capture order details. Go back to your Pabbly Connect workflow and click on ‘Re-Capture Webhook Response’. This step is crucial to ensure that you receive the order details for sending notifications.

To capture the response, place a test order in your WooCommerce store. Fill in the required details and complete the checkout process. Once the order is placed, check your Pabbly Connect workflow to see the captured details, including customer information and order specifics.

5. Sending SMS Notifications via Twilio

After capturing the order details, the final step is to set up Twilio for sending SMS notifications. In your Pabbly Connect workflow, click on ‘Add Action Step’ and search for ‘Twilio’.

Select ‘Send SMS Message’ as the event and click ‘Connect’. If you haven’t connected Twilio yet, enter your Twilio Account SID and Auth Token. Map the customer’s name and phone number in the SMS body to personalize the message.

Once everything is set up, click on ‘Save and Send Test Request’ to ensure that SMS notifications are working correctly. If successful, your customers will receive timely updates for their orders automatically!

Conclusion

By following the steps outlined in this tutorial, you can effortlessly automate customer notifications for WooCommerce orders using Pabbly Connect and Twilio. This integration not only saves time but also enhances customer satisfaction by providing timely updates.

Start using Pabbly Connect today to streamline your WooCommerce operations and improve your customer engagement through automated notifications.