How to Get Zoho Cliq Notifications for New Zendesk Tickets Using Pabbly Connect

Learn how to set up Zoho Cliq notifications for new Zendesk tickets using Pabbly Connect in this step-by-step tutorial. Build sophisticated automated workflows in less time than you think. This guide translates complex integrations into straightforward steps for immediate implementation.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Automation

To automate notifications for new Zendesk tickets, start by accessing Pabbly Connect. This platform enables seamless integration between various applications. You can reach it by visiting the Pabbly website and signing up if you are a new user.

Once you log in, click on the blue button labeled ‘Create Workflow’ to initiate the setup of your automation. This is where you will configure the connection between Zendesk and Zoho Cliq.

2. Setting Up the Workflow in Pabbly Connect

In this step, you will create a workflow in Pabbly Connect to connect Zendesk and Zoho Cliq. Provide a name for your workflow, such as ‘Notify on New Zendesk Ticket’. This naming will help you identify the workflow later.

• Click on the ‘Create’ button after naming your workflow.
• Select Zendesk as your trigger application.
• Choose the trigger event as ‘New Ticket Created’.

This setup will ensure that every time a new ticket is created in Zendesk, it will trigger a notification in Zoho Cliq via Pabbly Connect.

3. Connecting Zendesk with Pabbly Connect

To establish the connection between Zendesk and Pabbly Connect, you will need to copy the provided webhook URL. This URL allows Zendesk to send ticket data to Pabbly Connect when a new ticket is created.

Navigate to your Zendesk dashboard, go to the ‘Admin’ section, and select ‘Webhook’ under the ‘Apps and Integrations’ menu. Here, you will create a new webhook using the copied URL and set the request method to POST and format to JSON.

4. Configuring the Webhook in Zendesk

After creating the webhook in Zendesk, you will need to configure it to respond to new ticket events. In the webhook settings, provide a name and ensure the endpoint URL matches the one from Pabbly Connect.

Next, set the request format to JSON and test the webhook to confirm it’s correctly sending data. This will allow Pabbly Connect to receive information about new tickets and process them for notifications.

5. Sending Notifications to Zoho Cliq

With the webhook set up, you can now configure the action in Pabbly Connect to send notifications to Zoho Cliq. Select Zoho Cliq as your action application and choose the action event to send a message to a specific channel.

Map the necessary fields such as ticket title, description, and user details from the Zendesk ticket data. Once you save this setup, every new ticket created in Zendesk will trigger a notification in your designated Zoho Cliq channel.

Conclusion

By following these steps, you can easily set up notifications in Zoho Cliq for new Zendesk tickets using Pabbly Connect. This automation ensures that you and your team stay updated on ticket creations without manual checks, enhancing productivity and response time.