How to Get Alerts on Slack When a Payment Fails in Stripe & Send an Email to Customers Using Pabbly Connect

Learn how to set up Pabbly Connect to get alerts on Slack when a payment fails in Stripe and send email notifications to customers. Transform complex automation concepts into accessible, actionable steps that eliminate unnecessary manual work while maximizing existing application capabilities.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Payment Notifications

To get alerts on Slack when a payment fails in Stripe, you first need to access Pabbly Connect. This automation platform allows you to connect different applications seamlessly. If you’re a new user, sign up for a free account at Pabbly.com/connect.

Once you log in, navigate to the dashboard. Click on the blue button labeled ‘Create Workflow’ to start your automation. You will need to name your workflow, so enter something descriptive like ‘Get Alerts on Slack for Stripe Payment Failures’ and click ‘Create’ to proceed.

2. Setting Up Stripe as the Trigger Application

In this section, we will set up Stripe as the trigger application using Pabbly Connect. Select Stripe from the list of applications and choose the trigger event ‘Payment Failed.’ This event will notify you whenever a payment fails in Stripe.

• Select Stripe as the application.
• Choose the trigger event: Payment Failed.
• Copy the generated webhook URL provided by Pabbly Connect.

Next, go to your Stripe account, navigate to the Developers section, and click on Webhooks. Add a new endpoint using the copied URL and select the event ‘Payment Intent Payment Failed.’ This setup allows Pabbly Connect to capture payment failure details from Stripe.

3. Testing Stripe Connection with Payment Failure

To ensure that the connection between Stripe and Pabbly Connect is working, you need to test it by simulating a payment failure. Use Stripe’s test card details to create a transaction that will fail.

Once you initiate the failed payment, return to Pabbly Connect to see if the payment failure details are captured. You should see a response containing all relevant information, including customer details and the payment amount.

• Initiate a payment using Stripe’s test card that is known to fail.
• Check the response in Pabbly Connect for the payment failure details.
• Confirm that customer information is included in the response.

If the details are captured successfully, you are ready to move on to the next step of sending alerts via Slack.

4. Sending Alerts to Slack Using Pabbly Connect

Now that we have the payment failure details from Stripe, we can set up Slack to receive alerts. In Pabbly Connect, select Slack as the action application and choose the action event ‘Send Channel Message.’ This will allow you to notify your team about the payment failure.

Connect your Slack account by selecting either a user or bot token. Once connected, choose the channel where you want to send the message. You can format the message to include customer details like name, email, and the amount that failed.

After crafting your message, click on ‘Save and Send Test Request’ to send a test message to your selected Slack channel. Check your Slack to confirm that the alert has been received.

5. Notifying Customers via Gmail

In the final step, we will set up email notifications for customers using Gmail through Pabbly Connect. Select Gmail as the action application and choose the action event ‘Send Email.’ This will enable you to inform customers about their payment failure.

Connect your Gmail account and map the recipient email address to the customer’s email captured from the Stripe response. You can customize the subject and body of the email to inform the customer about the payment failure and provide any necessary instructions.

Once you have configured the email details, click on ‘Save and Send Test Request’ to send a test email. Verify that the email is received by the customer, ensuring that both Slack and email notifications are working seamlessly.

Conclusion

By following these steps, you can effectively set up Pabbly Connect to automate alerts on Slack when a payment fails in Stripe and send timely email notifications to your customers. This integration not only streamlines communication but also enhances customer service efficiency.