How to Create Issues in Jira from Zendesk Tickets Using Pabbly Connect

Learn how to integrate Zendesk and Jira using Pabbly Connect to automatically create Jira issues from Zendesk tickets. Step-by-step tutorial included. This comprehensive guide reveals exactly how to connect your applications and automate repetitive tasks — accessible for professionals of all technical backgrounds.

Watch Step By Step Video Tutorial Below

1. Setting Up Pabbly Connect for Zendesk and Jira Integration

To begin the integration of Zendesk and Jira, first, access Pabbly Connect by visiting the official website and signing up for a free account. This powerful automation tool allows seamless connections between various applications.

Once logged in, click on the ‘Create Workflow’ button. Name your workflow, for example, ‘Zendesk to Jira Automation’, and click ‘Create’. This action sets the stage for automating ticket creation in Jira based on Zendesk tickets.

2. Creating the Trigger in Pabbly Connect

The next step is to set up the trigger for your workflow. In the trigger section, select Zendesk as the application. Then, choose the trigger event as ‘New Ticket’. Pabbly Connect will provide you with a webhook URL, which is essential for connecting to Zendesk. using Pabbly Connect

• Login to your Zendesk account.
• Navigate to Admin Center and click on Webhooks.
• Create a new webhook and paste the provided URL.

After setting up the webhook, test it by sending a test ticket from Zendesk. This will ensure that Pabbly Connect is receiving the data correctly.

3. Configuring the Zendesk Webhook for Pabbly Connect

To finalize the webhook setup, return to your Zendesk account. Click on the Admin icon and go to the Admin Center. Under Apps and Integrations, find the Webhooks section, and create a new webhook.

Provide a name for the webhook, such as ‘New Tickets to Jira’, and paste the webhook URL from Pabbly Connect. Ensure the request method is set to POST and the format is JSON. This configuration is necessary for Pabbly Connect to receive the ticket data correctly.

4. Setting Up Action to Create Issues in Jira

After the trigger is established, the next step is to set up the action in Pabbly Connect. Choose Jira Software as the application and select ‘Create Issue’ as the action event. Click on ‘Connect’ to establish a connection with your Jira account.

During the connection process, authorize Pabbly Connect to access your Jira account. Once connected, select the project where the issues will be created, and map the necessary fields such as summary, description, and priority using the data received from Zendesk.

• Select the project in Jira.
• Map the Zendesk ticket fields to Jira issue fields.
• Test the action to ensure it creates an issue in Jira.

Once everything is configured, save your workflow. This automation will now create a Jira issue every time a new ticket is raised in Zendesk.

5. Testing and Verifying the Integration

To ensure the integration is functioning correctly, create a test ticket in Zendesk. This ticket should trigger the automation set up in Pabbly Connect. Check your Jira project to verify that a new issue has been created with the details from the Zendesk ticket.

If the issue appears in Jira, the integration is successful. If not, revisit the steps to ensure all configurations are correct. Remember, this automation saves time by eliminating manual data entry between Zendesk and Jira.

Conclusion

In this tutorial, we demonstrated how to use Pabbly Connect to automate the creation of Jira issues from Zendesk tickets. By following these steps, you can streamline your workflow and enhance productivity.