How to Create a Zendesk User on Wix Forms Submission Using Pabbly Connect

Learn how to automate creating a Zendesk user from Wix Forms submissions using Pabbly Connect. Follow our detailed step-by-step tutorial. Develop expertise in application integration and learn how to design streamlined automation workflows using proven, simplified approaches.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Connect for Integration

To create a Zendesk user on Wix Forms submission, you first need to access Pabbly Connect. This platform allows seamless integration between different applications, including Wix Forms and Zendesk.

Start by visiting the Pabbly Connect website. If you are a new user, click on ‘Sign up for free’ to create an account. Existing users can simply click on ‘Sign in’ and access their dashboard. Once logged in, you will be ready to create workflows that connect Wix Forms with Zendesk.

2. Creating a Workflow in Pabbly Connect

After signing in, click on the ‘Create Workflow’ button in your Pabbly Connect dashboard. Here, you will be prompted to name your workflow. Enter a name such as ‘Create Zendesk User on Wix Forms Submission’. This will help you identify the workflow later. using Pabbly Connect

• Click on ‘Create’ to start building your workflow.
• Select ‘Wix Forms’ as the trigger application.
• Choose ‘New Form Submission’ as the trigger event.

Once you set the trigger, Pabbly Connect will provide you with a webhook URL. This URL is essential for connecting your Wix Forms submissions to the workflow you are creating.

3. Setting Up Wix Forms for Automation

To connect Wix Forms with Pabbly Connect, log into your Wix account. Navigate to the Automations section from the dashboard. Click on ‘Add New Automation’ to create a new automation.

• Select ‘Wix Forms’ as the trigger app.
• Choose ‘Form Submitted’ as the trigger event.
• Paste the webhook URL from Pabbly Connect into the target URL field.

After setting this up, activate the automation. Your Wix Forms will now send data to Pabbly Connect whenever a submission occurs, enabling the creation of a Zendesk user automatically.

4. Configuring Zendesk in Pabbly Connect

Once the Wix Forms are set up, return to Pabbly Connect and add Zendesk as the action application. Select ‘Create User’ as the action event. This step is crucial as it defines what happens when a new form submission is received.

Next, you will need to connect your Zendesk account by entering your username and API token. Ensure that your username is formatted correctly by appending ‘/token’ to your email address. This is necessary for the authentication process.

5. Mapping Data from Wix Forms to Zendesk

After successfully connecting Zendesk, you will map the data from your Wix Forms submission to the fields required in Zendesk. This is where Pabbly Connect shines, as it allows you to dynamically insert data from the previous step.

For instance, map the name, email, and phone number fields from the Wix Forms submission directly into the corresponding fields in Zendesk. This ensures that every new user created in Zendesk has the accurate information submitted through the Wix Forms.

Finally, test the workflow by submitting a new form in Wix. Upon submission, check your Zendesk account to confirm that the new user was created with the submitted details. Once tested, your automation will run seamlessly in the background, creating new Zendesk users automatically with each form submission.

Conclusion

This tutorial demonstrated how to use Pabbly Connect to automate the creation of a Zendesk user from Wix Forms submissions. By following these steps, you can streamline your customer support process efficiently.