How to Create a WhatsApp Chatbot That Works 24/7 for Your Business

Learn how to create a WhatsApp chatbot that operates 24/7 for your business using Pabbly Chatflow. Follow our step-by-step guide for seamless integration. Discover how to design chat experiences that feel personal and responsive while handling customer inquiries automatically around the clock.

Watch Step By Step Video Tutorial Below

1. Getting Started with Pabbly Chatflow

To create a WhatsApp chatbot that works 24/7 for your business, you first need to access Pabbly Chatflow. Simply type the URL Pabbly.com/chatflow in your browser.

Once you reach the landing page, you will see options for ‘Sign In’ and ‘Sign Up Free.’ If you are new, click on ‘Sign Up Free’ to create your account, which provides you with 100 free credits every month for practicing with Pabbly Chatflow.

2. Creating Your WhatsApp Chatbot Flow

After signing in, navigate to the Pabbly Chatflow dashboard. Click on the ‘Access Now’ button to enter the main interface. Here, you can add your WhatsApp number by selecting ‘Add WhatsApp Number.’ You can choose between WhatsApp Connect or Manual Token Connect.

• Select ‘Add WhatsApp Number’ to begin the integration.
• Choose between WhatsApp Connect or Manual Token Connect based on your preference.

Once your number is added, click on ‘Flows’ on the sidebar to start creating your WhatsApp chatbot flow. Click the ‘Add Flow’ button and name your flow, for example, ‘WhatsApp Chatbot That Works 24/7 for Your Business.’ This is where you set up the automation process.

3. Setting Up Triggers and Responses in Pabbly Chatflow

Within your flow, you will need to set up a trigger that initiates the chatbot. Use the ‘Keyword Match’ trigger to start the conversation when a user sends a specific keyword, such as ‘hello.’ This keyword will prompt the chatbot to respond accordingly. using Pabbly Connect

• Enter the keyword ‘hello’ to trigger the chatbot.
• Drag and drop the ‘Text’ button to send a welcome message.

Once the trigger is set, you can customize the welcome message. For instance, you can say, ‘Hello! Welcome to Skill Master Workshop. I’m your workshop registration assistant. How can I help you today?’ This message will greet users and guide them through the process.

4. Adding Buttons and Workshop Options

To enhance user interaction, you can add buttons to your welcome message. For example, create a button labeled ‘New Workshops.’ When users click this button, they will receive a list of upcoming workshops. This is done by dragging and dropping the ‘List’ option into your flow. using Pabbly Connect

Label the button as ‘New Workshops’ and set it as a quick reply. Add a list of workshops, including titles and descriptions.

For each workshop, you can specify details like the date, ensuring users have all necessary information to make decisions. This personalized approach enhances user experience and keeps your business responsive.

5. Finalizing the Registration Process

To complete the registration process, ask users if they want to register for a selected workshop. Use a text button to prompt users with a message like, ‘Do you want to register for [workshop name]?’ Provide options for ‘Yes’ and ‘No’ as buttons.

If the user selects ‘Yes,’ ask for their full name and email address. Confirm their registration with a summary message.

Once the user confirms their registration, send a final message thanking them for signing up. This flow ensures that your WhatsApp chatbot effectively handles registrations seamlessly while providing a personalized touch through Pabbly Chatflow.

Conclusion

Creating a WhatsApp chatbot that works 24/7 for your business is easy with Pabbly Chatflow. By following the steps outlined in this tutorial, you can enhance customer engagement and streamline communication, ensuring your business remains responsive at all times.