How to Create a WhatsApp Chatbot for Your Candle Store Using Pabbly Chatflow

Learn how to set up a WhatsApp chatbot for your candle store using Pabbly Chatflow. Follow our step-by-step tutorial to automate customer inquiries effectively. Learn step-by-step how to create, test, and optimize chatbots that enhance customer experience while reducing support workload.

Watch Step By Step Video Tutorial Below

1. Accessing Pabbly Chatflow for Your Candle Store

To create a WhatsApp chatbot for your candle store using Pabbly Chatflow, start by accessing the Pabbly Chatflow landing page. You can do this by searching for ‘Pabbly.com/chatflow’ in your browser. Once there, you will see options to sign in or sign up for free.

If you are a new user, click on the ‘Sign up for free’ button to get a free trial. Existing users can simply click on ‘Sign in’ to access their account. After signing in, navigate to the dashboard and locate the ‘Access Now’ button under the Pabbly Chatflow application.

2. Adding Your WhatsApp Number in Pabbly Chatflow

Once you have accessed Pabbly Chatflow, the next step is to add your WhatsApp number. This is essential for enabling the chatbot functionality. Click on the ‘Add WhatsApp Number’ button, where you will need to input the Meta Access Token, Phone Number ID, and WhatsApp Business Account ID.

• Meta Access Token: Obtain this from your WhatsApp Cloud API setup.
• Phone Number ID: This is your unique identifier for the WhatsApp number.
• WhatsApp Business Account ID: Required for linking your account.

After entering these details, ensure everything is correct before proceeding. This setup is crucial for the automation process.

3. Creating the Chatbot Flow in Pabbly Chatflow

To create your WhatsApp chatbot, navigate to the left sidebar and select the ‘Flow’ section within Pabbly Chatflow. Click on the ‘Add Flow’ button to start a new flow. You will be prompted to choose how to start the flow: using keywords, regex, or a template. For this tutorial, select the option to enter keywords.

Input the most commonly used keywords such as ‘hey’, ‘hello’, and ‘hi’. After entering these keywords, press enter to ensure they are selected. Next, you will utilize regex to enhance your chatbot’s capabilities. Regex allows the chatbot to understand various phrases customers might use, making it more intelligent.

• Keywords: hey, hello, hi.
• Regex Examples: candle, gift, open, price, shop, scent.

After entering the regex, turn on the toggle for case-sensitive matching if needed. This step is essential to ensure your chatbot can respond accurately to user inquiries.

4. Interacting with Customers Using the Chatbot

With the flow established, it’s time to set up how your chatbot will interact with customers. Start by asking for the user’s full name. In the actions menu, select ‘Ask Question’ and connect it to the flow start. Input a welcoming message that requests the user’s full name.

After gathering the full name, you will ask for the user’s email address. Again, use the ‘Ask Question’ action to request their email. This personalization helps in building a rapport with the customer and allows for future communication.

First message: ‘Hey there! Welcome to Glow and Send Studio. May I know your full name?’ Second message: ‘Thanks [Full Name], can you please share your email address?’

By collecting this information, your Pabbly Chatflow chatbot can provide personalized responses and maintain a connection with potential customers.

5. Finalizing and Testing Your WhatsApp Chatbot

Once all interactions are set up, you will need to finalize your chatbot by naming it and saving the flow. Name your chatbot appropriately (e.g., ‘Candle Store’) and click the ‘Save’ button to ensure your changes are stored. Make sure the flow is active so that it works in real time.

To test your chatbot, initiate a conversation by sending a message like ‘Hey, I want to know about your custom gift sets.’ The chatbot should respond with a personalized greeting, asking for your full name and email address. This interaction confirms that the Pabbly Chatflow setup is functioning correctly.

In addition to sending and receiving messages, you can view all interactions in the inbox section of your Pabbly Chatflow account. This allows you to monitor conversations and customer engagements effectively.

Conclusion

Creating a WhatsApp chatbot for your candle store using Pabbly Chatflow streamlines customer interactions and improves response efficiency. With this setup, you can automate inquiries and enhance customer satisfaction effortlessly.